Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us.What is this error on the 1990s e-filing payment?

Hello, Marie. 

I understand how inconvenient it can be when encountering errors. I'm here to help you identify what's causing the error and find a solution.

When cache builds up, it can affect the performance of your browsing activities. Consider accessing QuickBooks through an incognito window or private browser to address this. This mode doesn't retain your browsing history, occasionally leading to software issues like encountering errors. You can use these shortcut keys as a reference:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari

When you can process payment for 1099s e-filing, return to the regular browser and clear the cache. This removes any historical data resulting in any error messages. Switching to a different supported browser can also fix the issue.

If the issues persist, I would suggest contacting our QuickBooks Support.

They are equipped with the necessary tools to access your account and conduct a detailed investigation into the source of this issue.

1. Click the Help menu in the upper-right-hand corner.
2. Select Search and tap Contact Us.
3. Enter a short description of your concern (Something not working.) and tap Continue.
4. Choose a way to connect with us. Either Start a chat or Get a callback.

Once fixed, prepare and file your federal 1099s with QBO. For the complete guide, please see this article: Create and file 1099s with QuickBooks Online.

If there's anything else you need, or you have other 1099 concerns in QBO, I'm always ready to help.