"Something went wrong" error message when trying to do 1099s

Hi there, @kelly11.

Allow me to share some information about your concern. At the moment, there is an ongoing investigation regarding where customers are receiving an error message stating, "something went wrong" after clicking 'Next' on Step 2 of Prepare 1099s. This error is not related to any contractor information such as ZIP. We suggest contacting our Customer Support Team and requesting to be added to the list of affected users. This way you will receive email updates and be notified once the issue is resolved.

Here's how to Contact Support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  
  • Start a chat with a support expert.
  • Get a call back from the next available expert.
  • Ask the community to get help from businesses like yours.

You can also check this article for more details and be sure to review their Support hours to know when agents are available.

Keep us in touch if you have more concerns with 1099 in QuickBooks Online. Just leave a reply, and the Community will be there to lend a hand. Keep Safe!