Skip to main content
B
BLS4315
September 4, 2023
Question

Something went wrong. we're working on it error message

  • September 4, 2023
  • 1 reply
  • 0 views
I receive this error every time I log in. I have cleared data and cache and it still is an issue. This is terribly in efficient and a pain. I do not save time with QB online, so frustrated.

1 reply

A
Archie_B
September 4, 2023

Hi there, BLS4315.

 

I see that this is a duplicate post and my colleague has already provided an answer. Here's a link for more details: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-something-went-wrong-we-are-working-on-it-what-s-going-on/01/1311181/highlight/true#M115999

Feel free to let us know if you still have other QuickBooks-related concerns. I'll be here to assist. Have a great day!

G
gail2
November 7, 2023

Your link doesn't send to an answer, but instead a place to ask the question again.  I have been receiving this message for over a year now.  A fix is needed.  Thank you!

G
GlinetteC
November 7, 2023

Hi there, gail2.

 

I am here to assist you in resolving the error message you are encountering.

 

Have you attempted the troubleshooting steps outlined in the provided link? If not, I recommend doing so.

 

If you encounter the same result, I suggest contacting our QuickBooks Support team. They are equipped with the necessary tools to access your account and conduct a detailed investigation into the source of this issue.

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Select Search and tap Contact Us.
  3. Enter a short description of your concern (Something went wrong. We're working on it error message.) and tap Continue.
  4. Choose a way to connect with us. Either Start a chat or Get a callback.

 

For additional sign-in tips and troubleshooting guidance, refer to this article: Recover your Intuit Account if you can’t sign in.

 

Furthermore, check out our get started and adjust settings for QuickBooks Online. It provides information about the flexibility to customize various settings according to your business needs. Whether modifying preferences, managing user access, or configuring notifications.

 

Should you have any additional inquiries regarding account management or other concerns, please don't hesitate to ask. I'm here to assist you.

Terms & ConditionsAccessibility statement