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December 28, 2024
Question

Square App disappearance

  • December 28, 2024
  • 1 reply
  • 0 views

The Square app for QBO disappeared without notice sometime between Dec 5 and Dec 11, 2024. I called to report the problem on Dec 13, I was added to an “ongoing investigation” and told that I would receive an update via email on Dec 26. I have not received any email or status update since. Please help! End-of-year accounting tasks are extremely important to complete and impossible without App transactions. Can the previous level of functionality be restored??

1 reply

December 28, 2024

Thank you for reaching out to me with your concern about the disappearance of the Square App, @SoloPractice. I understand how frustrating this situation must be for you, and I'm here to guide you through getting the necessary support to resolve this issue efficiently.

 

Since you have already contacted our support team, the next step would be to follow up with them directly for timely updates and further assistance. Our product engineers are aware of the situation and are working diligently to resolve it so you can resume your transactions smoothly.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion of your concern, then click Continue.
  5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

 

Alternatively, you can reach our support team directly through this website: Contact QuickBooks Support.

 

Additionally, you can refer to this article for more tips and resources when working with QuickBooks in the future. Please ensure that you have selected the correct product so you can search and read articles that will guide you in completing your future tasks: Helpful articles, video tutorials, and more

 

I want to ensure you'll receive the support you need, and I'm confident that our dedicated QuickBooks Support team will work diligently to resolve the issue with the Square App, @SoloPractice. If you have further questions or require additional assistance, please don't hesitate to contact us. We're here to help you every step of the way.