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SRMoore
March 7, 2024
Solved

Statements

  • March 7, 2024
  • 2 replies
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When I select to email a statement, sent to my draft folder of my email account, QB chooses the wrong email address in the From line, even when I select the right email when I save the Template, QB always uses my personal email address. How does QB choose which email address to use in the From line. QB only knows my business email.

Best answer by IntuitBrooks

QB is choosing the business address and telling your mail client to use it via Applescript.  Unfortunately there is a bug in Apple Mail where it assigns the wrong email address.  I'll write up a bug for this but its been difficult as Apple Mail changes with each macOS release and I don't think Apple is testing the AppleScript interface adequately. 

2 replies

R
rvrfrf
March 7, 2024

Thanks for reaching out to the Community, SRMoore. I appreciate your detailed information.

 

Since the email address you choose from your From drop-down list is changing to a different selection other than what you chose, I'd recommend troubleshooting with the Verify Data utility. This identifies known issues within company files and advises users if their Rebuild Data tool needs to be used afterwards.

 

Here's how to verify data:
 

  1. In your top menu bar, go to File, then Utilities.
  2. Click Verify Data.
  3. Select OK.

 

If you see a "Your data has failed the integrity check" message, you'll need to rebuild your file:
 

  1. In the top menu bar, go to File, then Utilities.
  2. Choose Rebuild Data.
  3. Click OK.
  4. QuickBooks will ask you to make a backup before rebuilding your file. Hit OK. If you'd prefer not to perform a backup, press Cancel to continue rebuilding.
  5. When it's finished, select OK.

 

In the event your From field keeps changing the selection you've entered, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

 

I've also included a couple detailed resources about emailing statements and using the Verify/Rebuild Data utilities which may come in handy moving forward:
 

 

If there's any questions, I'm just a post away. Have a lovely Thursday!

    I
    IntuitBrooksAnswer
    March 7, 2024

    QB is choosing the business address and telling your mail client to use it via Applescript.  Unfortunately there is a bug in Apple Mail where it assigns the wrong email address.  I'll write up a bug for this but its been difficult as Apple Mail changes with each macOS release and I don't think Apple is testing the AppleScript interface adequately. 

      S
      SRMooreAuthor
      March 9, 2024

      Thank you the response. Hopefully Apple will fix this bug in future releases.

      I
      IntuitBrooks
      March 11, 2024

      We're trying to assemble and example to send them. But it is a little difficult to convey (best to send them an Applescript that demonstrates it but Mail has to be set up in particular way we think). Do you have any mail accounts that are disabled in Apple Mail?

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