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Subscription error

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QuickBooks Simple Start 30 days trial is expired. My client tried to subscribe but they are experiencing errors.

Please update your company address information and try again. If the issue persists, please contact support and reference this message.(Error code:-81709)

USER: [email address removed]

QuickBooks Online

Fiat Lux - ASIAAnswer

Where is their company located? If they are located in the US, ask them to open the link on the private/incognito browser and try to purchase again. If they have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to 3 months. If they purchase from the Trial account, they have to pay the regular rate.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo

Fiat Lux - ASIAAnswer

Where is their company located? If they are located in the US, ask them to open the link on the private/incognito browser and try to purchase again. If they have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to 3 months. If they purchase from the Trial account, they have to pay the regular rate.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo

C

CashFlowDoctorAuthor

Having to subscribe with Incognito browser worked! Cheers!! Thank you so much

A

AN879

Currently having this same issue for 2 days now. Using incognito mode does not work nor using a different browser.

C

cherop1

Dear QuickBooks,

We have been regularly subscriptions for quick books KENYA but last month it failed and the feedback for KENYA COMEERCIAL BANK was system error. We tried to re-subscribe but QuickBooks system had already blacklisted the card. We check the card and tried but still system error despite funds being available. We asked the Bank what was the problem and they advised that we talk to the merchant to change from pre-purchase to purchase.

Kindly advise

Samson Cherop

Rubielyn_J

Thanks for bringing this to our attention, @cherop1. I want to ensure you can resubscribe successfully in QuickBooks.

Based on the information you provided, we'll need to open your account to check what's causing the error when resubscribing. That being said, I suggest contacting our support team. They have the necessary tools to review your account and guide you in doing the process successfully.

Here's how to reach them:

Sign in to your QuickBooks Online company.
Got to the Help (?) menu.
Select the Assistant tab.
Click the Talk to a human option.
Select Get help from a human.
Click either Chat with us or Have us call you button.

I've added these articles to help you manage subscription info in QuickBooks Online:

Keep in touch if you have other questions about reactivating your subscription in QuickBooks. I'll be around to help you again. Stay safe and have a good day!

R

ravi-3dnsolution

Unable to proceed the payment for subscription its giving an error while making payment.

Fiat Lux - ASIA

@ravi-3dnsolution

Do you need to purchase a new blank QBO US account? Try open the following links on any private/incognito browser as a workaround. Make sure to use a credit card issued in the US to pay it.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo

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