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September 23, 2023
Question

Subscription price increase

  • September 23, 2023
  • 2 replies
  • 0 views

I paid $286.20 for my membership last year and it say when I go to resubscribe that it is $339.20. Is this correct? Has is really gone up $53?

2 replies

September 24, 2023

I understand that price increase is a huge factor affecting your business, 

LABS7.

 

There are several reasons why your rate seems higher than expected. I've listed them below:

 

  • You are currently using Payroll.
  • It could be that sales tax is added to the base subscription price.
  • You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
  • You recently upgraded from Simple Start to Essentials or from Essentials to Plus.

 

To determine the specific cause of the increase, I recommend contacting our Customer Support Team. This way, they can pull up your account securely and check your billing and subscription.

 

Here's how:

 

  1. Click Help on the top right corner of the screen.
  2. Go to the Search tab, then click the Contact Us button.
  3. Enter a brief description of your concern in the description box.
  4. Proceed with Continue, then choose Chat or Callback.

 

You can check this article to learn how to manage your QuickBooks Online subscription: Manage billing, payment, and subscription.

 

Let me know if there's anything else I can do to help you with the pricing concern. The Community is always here to help. Take care!

Fiat Lux - ASIA
September 24, 2023

@LABS7 

Do you only need a single user without payroll?

LABS7Author
September 24, 2023

Yes, I am a freelance designer with no employees.