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jnick
June 24, 2024
Question

System issues - I can log-in but linked accounts are no longer showup

  • June 24, 2024
  • 1 reply
  • 0 views

Given the inability to log-in earlier in the day, the system is now reporting all systems are working in the U.S.  However, all of my bank and credit card accounts to which QB was linked don't show up.  Is anyone else being able to log-in but certain functions or apps don't work?

 

1 reply

J
JamesAndrewM
June 24, 2024

It could be that your linked accounts were set to be hidden from your bank transaction page. Let me show you how to revert it to display those accounts again.

 

Once you set the option to Hide account cards, only the uncategorized or the for-review transactions will be displayed on your bank transaction page. Here's how:

 

  1. Go to Transactions and select Bank Transaction.
  2. Choose the bank dropdown menu.
  3. Click Show account cards.

 

 

However, if this isn't the case for you, I suggest accessing your QBO account in a private browser. This way, you can identify if it is a browser-related issue. If the private browsing session works, clear the browser's cache, so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

 

I'm also adding this article to help you review and categorize your transactions uploaded to your QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

 

For additional concerns about your linked accounts in QBO, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

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