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H
HunterF
January 29, 2024
Question

Tab crashes after latest update

  • January 29, 2024
  • 1 reply
  • 0 views

Ever since this new update Quickbooks has done to their Invoices we keep having tabs crash when attempting to "save and send" to our customers. This is thoroughly irritating as we lose all of the time and effort put into creating our detailed invoices.

1 reply

A
ArielI
January 29, 2024

Hello, @HunterF.

 

Let me share some alternative solutions to help you save and send your transactions successfully.

 

To identify if the issue is related to your browser, we suggest performing some troubleshooting steps. Sometimes, older or corrupted caching files can cause problems in your web browser. To begin, please open an incognito window on your QBO account. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same error.

 

For future reference, if you need help with the save function or magnifying glass, please refer to these articles.

 

 

If you have updates about the issue, you've encountered or questions about saving and sending transactions. You can comment below, and we'll respond to you as soon as possible. Take care!

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