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N8Finances
May 5, 2024
Question

TAB no longer goes to next line in deposits

  • May 5, 2024
  • 4 replies
  • 0 views

In Quickbooks Online, when entering a deposit, at the end of each line, when hitting TAB, it would typically advance to the next line and you could just keep entering by using the keyboard. Now, when you hit TAB, it skips all the next lines and goes to the "add line" button. This essentially forces you to use the mouse to go from line to line, and makes entering a long deposit take MUCH longer. Whatever was done to make this happen, can that be reversed ASAP?

    4 replies

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    Erika_K
    May 5, 2024

    I understand you want to use the Tab key for advancing to the next line when recording deposits, N8Finances. Let me share some important information about this issue. 

     

    Upon checking, the investigation (INV-104271) associated with this issue has been closed. Since you've encountered a similar problem, I recommend contacting our support team. This way, they can create a ticket to re-open the previous investigation. 

     

    Here's how: 

     

      1. Go to the Help menu.

      2. Select the Search tab and hit Contact Us.
      3. Click the Ask about something else tab.

      4. Key in your concern or the INV-104271 number directly and hit Continue.
      5. Choose how you want to connect with us:
        • Have us call you - We'll save your spot in line and call you back.
        • Chat with us - Start a conversation.

    To make sure you receive timely assistance from our support team, please take a moment to review their support hours. 


    For the time being, I suggest we manually click each correct line to add specific information when recording deposits.  

    Please don't hesitate to leave a comment below if you need more clarification or have any additional questions or worries, N8Finances. I'll be available to provide assistance and ensure you can efficiently handle your deposits. Keep safe! 

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    N8FinancesAuthor
    May 5, 2024

    I'm sorry, but you don't seem to understand the issue. I certainly didn't ask for a keyboard shortcut. I asked for TAB to work as it always has.  Until this week, in Quickbooks Online, when at the end of a row of data, when you hit TAB, it advances to the next row. This is how it has always been, since the beginning of time. I'm not asking for a keyboard shortcut, just for Quickbooks to allow the basic functionality of TAB to work, as it does in literally every other application on the planet, and how it worked in Quickbooks Online until this past week, when it ceased to function in this way. Basically, whatever was done, needs to be undone, since it's screwed up now.

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      Aumie
      May 6, 2024

      I'm having the same issue.  It started in the middle of a deposit.  Help, this is very frustrating.

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        N8FinancesAuthor
        May 8, 2024

        Apparently this is an issue they had back in 2022, INV-104271. If you search that in QB Community, you can see a whole thread where they basically admit they have no idea what the problem was. They must've fixed it at some point, but the identical problem is back now as of the beginning of May. It looks like it took them months to fix it before, so get ready to be forced to use the mouse to go to each subsequent line for the foreseeable future....

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          Shania_C
          May 6, 2024

          Hello there, @Aumie.

           

          Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible. It appears that you have been experiencing this issue for quite some time now. Therefore, I would like to assist you in finding the appropriate channel to address your concern regarding the Tab function not working properly in QuickBooks Online. 

           

          Since the issue has continued to persist, I suggest that you reach out to our Customer Support Team. They will be able to investigate the matter further and create an investigation ticket if other users are experiencing the same issue. I will guide you on how to contact them, and we will work together to resolve this issue as soon as possible. Here's how:

           

           

          1. Access your QuickBooks Online (QBO) company, go to Help (?).

          2. Choose either of these tabs:

          • Assistant tab and type Talk to a human.
          • Search the tab and click on Contact Us to connect with a support expert.

          3. Select the preferred method of contact (phone or chat).

           

          You might want to learn how to combine multiple transactions into a single record, so QuickBooks matches your real-life bank deposits: Record and make bank deposits in QuickBooks Online

           

          You can ask follow-up questions or submit new ones if you need anything else, Aumie. The Community is always ready to help you all the time.

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          N8FinancesAuthor
          May 7, 2024

          As you can see, this is a global issue in QB Online, not confined to myself. I was simply bringing it to your attention so a patch could be done ASAP. I have reached out to customer service, they replicated the issue and don't know why it is occurring. 

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            N8FinancesAuthor
            May 12, 2024

            It appears they have fixed this. Hopefully whatever they did/undid doesn't happen again...

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