The button is switched on for Payment Link on PDF, but its not showing. What could be the problem?

It's a pleasure to have you here today, Malika.

Since the feature is active on your company file, but the Pay Invoice button doesn't appear on your PDF, it may have something to do with your current setup. In this situation, you'll want to review if you haven't connected your Payments account to your QuickBooks Online (QBO) company. If this is the case, here's how you can connect the account:

1. Sign in to QuickBooks Online as an admin.
2. On the top-right corner, click the Gear icon and then select Account and settings.
3. Go to the Payments tab and click Connect in the Existing account, or Link Merchant Service.
4. Choose the QuickBooks Payment account you want to Connect to.
5. Review the account info to make sure it's accurate before tapping Connect.
6. Once done, sign out and sign back into QuickBooks Online.

For more details, feel free to refer to this page: Take and process payments in QuickBooks Online with QuickBooks Payments.

In addition, here's an article to help you create personalize sales forms and keep track of your invoices inside the program:

• Customize invoices, estimates, and sales receipts in QuickBooks Online.
• Run reports in QuickBooks Online.

We look forward to having you here again if you need assistance managing invoice payments or have any additional QuickBooks-related concerns. Don't hesitate to visit us here in the Community space. Have a good one.