The old password you entered does not match your existing password

Hi there, Ibrahim.

I assure you that I am fully committed to providing you with the assistance you need to overcome these challenges and ensure this gets resolved.

You can access your CAMPS as the Primary Contact and reset your file Admin password. 

Alternatively, you can utilize the Automated Password Reset Tool, which will help you reset your QuickBooks Admin password, granting you access to your company file.

Here's how:

1. Download the Automated password reset tool for QuickBooks Desktop.
2. Fill in the QuickBooks license number and business info used when you registered QuickBooks, then select Next.
3. Accept the license agreement. The Automated Password Reset tool will auto-download. (If the auto download didn't work, select Download now).
4. Run the tool and enter the token number received via email.
5. Follow the succeeding steps on how to create a new password.

I'm sharing these resources to let you add a user with a specific role to manage your books:

• Create and manage users and roles in QuickBooks Desktop Enterprise.
• Create data-level permissions in QuickBooks Desktop Enterprise

Please don't hesitate to comment below if you need further help resetting your password or other concerns. I'm here to assist you.

@ibrahim abulela 

Can you access CAMPS as the Primary Contact and find your license code there?