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kelper62
May 18, 2023
Question

The procedure entry point error when using Adobe

  • May 18, 2023
  • 2 replies
  • 0 views

Everyday I am having issues using Adobe when I have QB open.  This is getting very frustrating.  Suggestions on how to fix this problem? 

Acrobat.exe-Entry Point Not Found.

The procedure entry point

?GetCurrProdFlavParamAslnt@ACEAcess@ACE@@SAHPBD0@z could not be located in the dynamic link library

C:\Program Files (x86)\Intuit\Quickbooks 2021\ELCORE.dll

2 replies

JenoP
JenoP
May 18, 2023

Hi there, kelper62.

 

The error usually shows up if the installed Edition of Adobe Acrobat isn’t compatible with QuickBooks Desktop. There are also times that it happens if the DLL files of the two software are conflicting. 

 

There are a couple of steps that we recommend that can resolve this type of error.

 

First, make sure that your QuickBooks is on the latest maintenance release. Use this article as a guide: Update QuickBooks Desktop to the Latest Release.


Second, use the QuickBooks Tool Hub to fix minor program and file issues. Here's how: 

 

  1. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
  2. Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Double-click the icon on your Windows desktop to open the tool hub.
  5. Once opened, look for Program Problems, then select Quick Fix my Program.
  6. Start QuickBooks Desktop and open your data file.

 

Please check out these articles for additional details:

 

 

If you're still getting the same result, you can also repair or reinstall the Adobe app. However, we recommend contacting  your IT professional or Microsoft for help. 

 

You can also check out or bookmark these articles in case you might need them in the future:

 

 

The Community is always here if you need anything else. 

H
HLo3939
May 21, 2023

After we installed QuickBooks Pro Plus 2023 the "DDE Server Window:  Windows - Entry Point Not Found" errors started.  I cannot use my keyboard for anything within Adobe without the Entry Point error windows opening (several - not just one that I need to click through to continue).  When I only have Adobe Acrobat Pro open, I don't receive any errors.  It is only when QuickBooks Desktop and Adobe are open at the same time. I tried using QuickBooks Tool Hub and program problems "Quick fix my program", "QuickBooks program diagnostic tool" and "QuickBooks Print & PDF Repair Tool"; it does not solve the issues.  

C
ChristineJoieR
May 21, 2023

I recognize you're having issues with your company file and appreciate your patience while trying to mend the error, @HLo3939. I'm here to point you in the right direction to resolve this issue in QuickBooks Desktop.

 

As I read your issues, we can contact our support since you indicated that you had a glitch when completing the tasks QuickBooks Desktop. Our Phone representative will investigate what causes these issues on your company file.

 

Follow the steps below:

 

  1. On your QuickBooks account, go to the Help section.
  2. Choose Contact Us.
  3. State your concern, then select Continue.
  4. We'll email you a single-use code. Enter your code and select Continue.
  5. Select to chat with us or Have us call you.

 

Alternatively, you might want to create a backup of your financial files; we can utilize this article for the steps by step process: Back up your QuickBooks Desktop company file.

 

Please let me know how it goes after calling our phone representatives. We are happy to assist you again. Have a pleasant day.

C
chperry
May 23, 2023

Me Too. If I try to edit a PDF, page down, or see the remaining pages of a PDF in the file preview. Won't work with Quickbooks open.

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