Skip to main content
T
TammyWTfleet
April 8, 2024
Question

"the selected form cannot be resized for letterhead"

  • April 8, 2024
  • 1 reply
  • 0 views

Hi there,
I Recently had to update my drivers on my computer for my printer and now I get this error message stating "the selected form cannot be resized for letterhead because it has been edited" this did not happen before the driver change, and it still prints perfectly fine  when I click ok to print anyways but it is a constant annoyance when printing off invoices. I have tried running printer setup and the PDF and Print repair tool but neither one fixed the problem

    1 reply

    J
    JamaicaA
    April 8, 2024

    I appreciate your effort in performing some troubleshooting steps to figure out why the error message appeared, TammyWTfleet. Let me provide more information to verify what happened to your printer after its driver's update.

     

    Since you've run the printer setup along with the PDF and Print repair tool, we have more resolutions to offer. To begin with, please ensure that you have updated QuickBooks to the latest release and there are no error messages or warning lights on your printer. After that, we can print from another program to check if the problem persists by following the given steps:

     

    1. Select Start and browse to Notepad.
    2. Input some text and go to File, then select Print.
    3. Choose the correct printer and click Print.

     

    Additionally, you can test your company file by printing a different form or a standard form/report if you're using customized forms or memorized reports. If these are a batch of forms in QuickBooks, print a single one. If successful, try to print smaller batches. Moreover, you can use another QuickBooks sample company file to print the same type of form or report. If it works, fix the data damage on your company file.

     

    Otherwise, scan Solution 4 on this article to manually rename the QBPrint.QBP file: Fix printing issues in QuickBooks Desktop.

     

    Furthermore, we can reach out to our Support Team to verify the prompt message if the issue persists after trying the above steps. They can also investigate further to provide a resolution. Please check our operating hours to ensure a prompt response: Contact QuickBooks Desktop support.

     

    Here's an article about tailoring templates: Use and customize form templates.

     

    Keep your post coming if you have more questions about handling printing issues or invoices. I'm always here to help. Stay safe.

    T
    TammyWTfleetAuthor
    April 12, 2024

    renaming the QBprint.qbp file did work but now my invoices are printing on the wrong side of my letterhead, its only invoices and nothing else on my computer, is there an easy fix for this that im not seeing

    M
    Maybelle_S
    April 12, 2024

    I'll help you fix this, Tammy.

     

    Generally, alignment and print issues are caused by damaged components of the program. You can install QuickBooks Tool Hub and run the QuickBooks PDF & Print Repair Tool utility. This program is a collection of tools that can help resolve printing and emailing errors while working in QuickBooks.

     

    Here's how:

     

    1. Close QuickBooks.
    2. Download QuickBooks Tool Hub.
    3. Open the file you downloaded (QuickBooksToolHub.exe).
    4. Follow the on-screen steps to install, then agree to the terms and conditions.
    5. Once installation is complete, double-click the desktop icon to open the tool hub.

     

    After that, follow these steps to use the QuickBooks PDF & Print Repair Tool:

     

    1. In the tool hub, select Program Problems.
    2. Select QuickBooks PDF & Print Repair Tool.
    3. It will take about a minute to run. Once the process is completed, click OK.
    4. Open QuickBooks, then print the invoice again.

     

    If the issue persists, please follow the additional procedures in this guide: Troubleshoot PDF and Print problems.

     

    However, if the same thing happens, I suggest contacting our Customer Support Team. By doing so, they can securely access your account and investigate the cause, enabling us to take appropriate action if necessary.

     

    Additionally, I'm adding this article to help design the invoices you send your customers: Use and customize form templates.

     

    Drop me a comment below if you have other concerns about printing transactions. Take care.

    Terms & ConditionsAccessibility statement