There is a red dot displayed on every open tab and I cannot export data. I've tried uninstalling and reinstalling the desktop app, no change. The online version works ok.

Hi there, Neil.

Given that you have already performed the suggested troubleshooting, it's best to contact our Technical Support Team. This way, they can double-check and determine the leading cause of the red dot displayed on every tab you open using the application.

You can reach out to one of our supports through the steps below:

1. Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
2. Choose QuickBooks Online, and click Continue.
3. At the bottom, click Contact Us and type in your concern.
4. Click Continue and select a way to connect with us from the options. You can either connect with us via Chat or get a Callback.
5. Follow the onscreen instructions to proceed.

Please also note their support hours so you can contact them at your convenience. For more details, please refer to this article about contacting our support: Get help with QuickBooks products and services.

In the meantime, you can continue accessing your company file through a web browser to manage your transactions and accounts.

Afterward, you can begin exporting data from QuickBooks Online (QBO) through a web browser. Additionally, you might consider importing another acceptable type of QBO data to ensure your records are accurate and aligned with your actual business transactions.

Let me know if you require additional help managing your QuickBooks account and transactions, Neil. I'm always around to lend a hand for help. Have a good day!