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June 25, 2024
Question

This morning my desktop app for QBO will no longer open. I tried uninstall/reinstall but it just says loading and shuts down. How do I fix a broken desktop QBO link?

  • June 25, 2024
  • 1 reply
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1 reply

June 25, 2024

I appreciate what you've done so far, reviveskin. Let me route you to our support to figure out what causes the desktop app for QBO not to open.

 

It would be best to contact our Support Team so they can check and further investigate. They have the tools to determine what causes the problem.

 

Here's how:

 

  1. Sign in to your QBO company.
  2. Select the Help (?) icon.
  3. Click on Search, or select Contact Us and choose a way to connect with us:
  • Start a Chat to begin the chatting session
  • Get a Callback from our available expert

 

Supporting hours are available from Monday-Friday - 6 AM to 6 PM PT, and Saturdays - 6 AM to 3 PM PT for Plus, Essentials, and Simple Start users. Advanced users can be any time, any day.

 

Also, you can call us directly through our support contact number, which you can find at the bottom of this article: QuickBooks Online Support.

 

As a workaround, let's access your account through QuickBooks web. Kindly click this link provided: Sign in to QuickBooks.

 

Moreover, you can utilize this article to learn how to add a QBO shortcut or icon to your desktop: Create a desktop shortcut for QBO.

 

Please let us know if there's anything else that we can help you with aside from opening a desktop app for QBO. We're here to lend a hand.