Skip to main content
K
KA24
September 19, 2023
Question

Time by Job Detail reports

  • September 19, 2023
  • 1 reply
  • 0 views

I'm using QB Desktop Contractor 2021. I want a Time by Job Detail report for the current year. When I enter the Customer Name filter that I want, the report shows all customers. Not just the customer I want to see. I tried Time by Name Detail report. When I entered the filter of employee name and current year, I got ALL names and dates. So the filters are not working. This is a new problem as of about 2 weeks ago.

Thanks for your help.

Kay

    1 reply

    M
    Mich_S
    September 20, 2023

    I appreciate your efforts in trying to isolate your issue in filtering the Time by Job Detail report for QuickBooks Desktop Contractor 2021, @KA24. I'm here to point you in the right direction for further assistance.

     

    Our team has initiated a new investigation (INV-92635) in response to the reports we've been receiving regarding this filter problem on the said report. Rest assured that our product developers are doing their best to fix it as soon as possible.

     

    I suggest contacting our Customer Support team so they can add your account to the list of affected users. This also allows you to receive email updates on the case's status and be notified once it's been resolved. Here's how to get a call or chat from us:

     

    Important: Live support may be limited due to volume. Please take note of the hours of operation to make sure experts are available for assistance.

     

    1. Open QuickBooks.
    2. Go to Help, then QuickBooks Desktop Help/Contact Us.
    3. Select Contact Us.
    4. Give a brief description of your issue, then tick Continue.
    5. Sign in to your Intuit account hit Continue and then Continue with my account.
      • If you don't already have an account, make sure to Create a new account.
    6. We'll email you a single-use code. Enter your code and click on Continue.
      • If you have more than one account, select the account you want to use and then Continue.
    7. Choose to chat with us or Have us call you.

     

    Alternatively, you can upgrade to the latest release of 2023 to use this feature. I'll show you how:

     

    1. Log on to this direct link to download: https://downloads.quickbooks.com/app/qbdt/products.                                                           
    2. Answer if you'll be using QuickBooks Desktop on multiple computers at the same time. Then hit Next.
    3. Select your region.
    4. Choose the product you want to upgrade to.
    5. Pick 2023 for the year version and click on Search.
    6. Once you have the upgraded edition, hit Download. (See the example image below)

     

    After that, you can install and then activate the program. You can also check out how to fix errors or issues when activating QuickBooks if you run into errors.


    For future use, visit this extra guide about handling reports: Create, access, and modify memorized reports in QuickBooks Desktop.

     

    I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

    J
    JeanDSI
    September 26, 2023

    We're having the same issue and, despite having added my name to the list a few weeks ago, the filters still aren't working.  We have Enterprise Solutions:  Contractor 2.1 and pay for Gold service.  Is there an additional cost involved for us if we update to a newer version?

    A
    AileneA
    September 26, 2023

    We understand that your satisfaction and experience with our software are of utmost importance, and we will do everything we can to address any issues you may be experiencing, JeanDSI. 

     

    We have recently received reports of issues regarding the Time by Job Detail report for QuickBooks Desktop Contractor 2021. Please rest assured that our team of dedicated software engineers is currently investigating the root cause of this issue and working on a solution with the utmost urgency. We understand the importance of this feature for your business and are committed to providing a timely resolution. 

     

    We want to express our sincere gratitude for your patience and understanding during this time. We know your time is valuable, and we are doing everything possible to rectify this matter quickly.  

     

    To ensure that we keep you informed about the investigation's progress, I suggest you contact our Technical Support Team. By doing so, you will be added to our list of affected users and receive timely updates via email or SMS. Here are the steps you can follow to reach out to us:

     

    1. Go to Help, then QuickBooks Desktop Help/Contact Us.
    2. Choose Contact Us.
    3. Give a brief description of your issue, then tick Continue.
    4. Sign in to your Intuit account, hit Continue, and then Continue with my account.
    5. Select to chat with us or Have us call you.

     

    To streamline your communication with our representative, please provide them with the investigation number INV-92635. While we work on resolving the issue, I would like to suggest a workaround for you. Consider upgrading your QuickBooks Desktop Contractor 2021 to the latest release of 2023 to use this feature, or wait for the INV to be resolved in 2021. 


    You can follow my colleague's steps above on downloading the latest release of QuickBooks Desktop. It's important to keep your software up to date to ensure you're getting the most out of it and working as efficiently as possible. 

     

    I just wanted to share some helpful information about keeping your QuickBooks Desktop up-to-date with the latest features and improvements. It's important to stay current with software updates, as they can enhance your experience and improve the program's overall performance. If you're interested in learning more about QuickBooks's manual and automatic update processes, I highly recommend checking out this article: Update QuickBooks Desktop to the latest release. It's filled with useful tips and tricks to make the updating process seamless and efficient.

     

    For future reference, Here's a link to learn more about the reports in QuickBooks Desktop: Understand report.

     

    Please do not hesitate to reach out here in the Community with further questions or concerns. We appreciate your continued trust in our product, and we will keep you updated on any progress made in resolving this matter. Have a great day!

    Terms & ConditionsAccessibility statement