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spadell
February 26, 2024
Question

Transaction

  • February 26, 2024
  • 1 reply
  • 0 views

I entered a CC transaction, and I must of hit enter before putting in an account. Usually, QB would not let me enter it without a transaction. Anyway, I moved on to the next transaction. fast forward to trying to get a trail balance and its off by the amount of the transaction without the account entered.  I found the transaction and tried to enter an account and when i push enter it crashes QB. Tried it many times and I really have no idea how to fix this?

Any help would be greatly appreciated.

thx

 

scott

 

    1 reply

    Candice C
    Candice C
    February 26, 2024

    Good afternoon, @spadell. 

     

    Thanks for stopping by and asking a question within the Community! 

     

    Based on the details you gave, I recommend using our Verify and Rebuild tool to help eliminate some errors that are occurring. Here's how: 

     

    Verify:

     

    1. Go to the Window and tap Close All.
    2. Go to the File menu, hover over Utilities.
    3. Tap Verify Data.

     

    Rebuild:

     

    1. Go to the File menu, hover over Utilities.
    2. Press Rebuild Data.
    3. Backup your company data and save it.
    4. Click OK when you get the message Rebuild has Completed. 
       

    If the issue persists after doing these instructions, please contact our Customer Support Team for further assistance. I'm only a post away if you have any other questions. Have a wonderful day! 

    S
    spadellAuthor
    February 28, 2024

    Unfortunately, that did not work but thanks for answering.

     

    I deleted the transaction and reentered it...

    this worked but I had undo a years' worth of credit card bank recs and redo them.

    Its fixed and that's what matters.

    Thanks

    R
    rvrfrf
    February 28, 2024

    Thanks for getting back with the Community, spadell.

     

    I appreciate you performing Candice C's recommended troubleshooting steps and am happy to hear you were able to find a solution for your transaction.

     

    You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

     

    Please feel welcome to send a reply here or create a new thread if necessary. The Community's always here to help. Have a lovely Wednesday!

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