Trying to set up employee info and has a forbidden error

Thank you for using QuickBooks Online (QBO), canadian. We understand how you feel about setting up your employee info in QuickBooks. We're here to share some troubleshooting steps to help fix the issue so you can get back to your business.

We understand the importance of using our program without any issues and performing your task in our program flawlessly. In this case, it's possible that the high number of cookies and caches blocks you from managing your employee's info and some features in the program. We can perform the basic troubleshooting steps to help fix your browser to work better and faster.

Here's how:

1. Restart your browser.
2. Log in to your account in an incognito or private browser and see if you can fix the error. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift + N

If it works on the private browser, you can go back to the regular browser and clear your browser's cache. Then, see if it works, and you can go through it in opening the page. Otherwise, you can use another supported browser.

We'll be adding these links for more details on managing employees and payroll in QuickBooks:

• Add your new employee to QuickBooks Payroll
• Set up employees and payroll taxes in a new state
• Edit or change employee info in Payroll
• Create and run your payroll

If you have questions about the steps and other payroll concerns in QuickBooks, please leave a reply below. We're just around the corner to help, canadian. Have a great day ahead!