Question

Trying to switch companies logs completely out of QuickBooks Desktop

Forum|Forum|2 years ago
July 27, 2023
6 replies
0 views

I have several companies in desktop. When I am in ONE of them, the whole program crashes if I try to switch companies, close comapny or log off company. When I re-open, it will take me directly back to that company. Usually, after a couple reopenings of the program, it'll go to the home page and I can log into the other companies. Note: when I am in any of the other companies, I CAN switch, close or log off with no issue. Thank you

QuickBooks Desktop

LieraMarie_A

Hello, @KingLee.

Currently, we have an ongoing investigation about the program crash that occurs when opening files. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below.

Here's how:

Select QuickBooks Desktop Help from the Help menu.
Click Contact Us.
Type in a short description of your concern, then Continue.
Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support.

Additionally, we recommend backing up your company file regularly to safeguard your data.

If you have any further insights or observations about the shutdowns, please don't hesitate to share them with us. We genuinely appreciate your patience and understanding as we work towards a solution.

M

MarettCoInc

I am experiencing the same issue. Has there been a fix issued?

R

RoseJillB

I appreciate you for joining this thread concerning the program getting crashed when opening files in QuickBooks Desktop (QBDT), Marett.

I’ve checked my resources and found that the investigation referred to by my peers in this thread is still in progress. Please bear in mind that this isn’t the kind of service that we want you to experience in using the product. In this, I suggest contacting our Technical Support to receive updates via email once a fix is available. You can inform them to add you to the list affected by INV-90451:

You can follow the steps provided by my colleague, JaeAnnC, to get in touch with our support. Additionally, here’s an article you can refer to for their support hours and schedule to contact them at the time of your convenience: Contact QuickBooks Desktop support.

The Community will always be here if you have more concerns about managing your company file. Stay safe!

Fiat Lux - ASIA

@KingLee

How big is the file size?

K

KingLeeAuthor

191 MB. (Not the largest one I have)

A

AnitaL-PA

same problem here and I can't get back to the company that I have to process payroll for !

JaeAnnC

Thanks for bringing this to our attention, @AnitaL-PA.

As per checking, the investigation mentioned by my colleague above is still in progress. Please know that they are currently implementing measures to provide a resolution.

In the meantime, you'll want to reach out to our customer service team so they can add you to the list of affected users. This way, you'll receive email updates about the investigation status. To do that:

Go to the Help menu and click QuickBooks Help.
Select Contact Us.
Enter a short description of your concern and click Continue.
Sign in to your Intuit account, select Continue, then Continue with my account.
Enter the single-use code you received in your email and hit Continue.
Choose between Chat with us or Have us call you.

Furthermore, here's a guide containing troubleshooting options if ever you're unable to access your company file in QBDT: Can't open your company file in QuickBooks Desktop.

We appreciate your continued patience as we work on a fix. Please don't hesitate to visit us again in the Community whenever you have additional QBDT-related concerns. We're always here to help.

S

sbitsolutions

Not sure if this helps, but we are seeing a similar issue with a client machine running an older version of QuickBooks Desktop Pro (2021). Event logs do reference an issue with Microsoft XPS printer driver.

M

MarettCoInc

I am experiencing the same issue. Has this been resolved yet?

B

bivent1

I had the same problem and went through the following steps, problem solved for now:

Downloaded & Installed Quickbooks Desktop File Doctor and ran this on my problem company (the one that would crash if I tried to switch companies from).
Downloaded & Installed Quickbooks Tool Hub and selected Program Problems >> Quickbooks Program Diagnostic Tool. (This comes up with a DOS box and lots of lines telling you to ignore errors???)
Restated Quickbooks, opened problem company file & tried to switch to another company -- It Works (for Now)

Hope this helps until Intuit can come up with a permanent fix.

MorganB

Thank you for posting this info, bivent1.

Sharing what has worked for you to help others is one of the many reasons that makes the Community great. Take care!

A

Adolf

I just followed the 'contact us' procedure. I received a call back. After 10 minutes of verifying (again) my account information I was informed to be notified I would have to spend 10 more minutes of trouble shooting. I am very disappointed that this problem has not been solved by QuickBooks - at least THREE months. This is not fair to your customers. Then to ask us to trouble shoot a KNOWN problem is also unfair.

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