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C
coastalkellie
February 22, 2023
Question

Turned on "Schedule Payment Mode" with the toggle at the top of Pay Bills - how do i turn if off?!

  • February 22, 2023
  • 1 reply
  • 0 views

Hello

 

I Turned on "Schedule Payment Mode" with the toggle button at the top of the Pay Bills screen to see what it was. Well, I found out, it's to utilize Bill Pay, which we do not. Now I can't open my Pay Bills screen at all and it just says "sorry, but something went wrong" all of the time. How do I turn off this feature!!? When I see a toggle button, I assume I can toggle it on and off. Apparently that's not the case with this... once you toggle on, its over. And according to the person I chatted with in the help section, I am just out of luck. They told me to mark my bills as paid one by one. This is UNACCEPTABLE! I have hundreds of bills I have to process from the bill pay screen and print checks in house. Don't offer a toggle button if you can't toggle - better yet, maybe say what the button is for and that it's irreversible if that's the case. PLEASE tell me there is a way to undo this!

1 reply

MJoy_D
MJoy_D
February 22, 2023

I can share some information about turning off the Schedule Payment option, @coastalkellie.

 

The Schedule Payment option is an added feature for our customers who wants to activate Online Bill Pay and process payments electronically. The option to turn off this feature is currently unavailable. See the following articles to learn more about this new update and how to process bill payments in QBO: A new embedded bill pay capability in QuickBooks Online and QuickBooks Online Advanced. 

 

The option to turn this feature off will be a great addition to the current features that we have, so I'll take note of it. I also encourage you to leave feedback from within the product. Here are the steps:

 

  1. Go to the Gear icon and select Feedback.
  2. Provide your product suggestion.
  3. Click on Next to submit feedback.

 

You can check out this article for more information about providing feedback to make the program better: How do I submit feedback?.

 

For more information about reviewing and managing bills and recording payments toward bills through a check, cash, or credit card payment: Enter and manage bills and bill payments in QuickBooks Online.

 

Let me know if you need further information about the Schedule Payment option. I'm always here to help! Have a great rest of the day!

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