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P
pallefly
June 7, 2023
Question

Unable to access my account Quickbooks Online

  • June 7, 2023
  • 2 replies
  • 0 views

Anyone have this issue where you try logging in and the URL displays:

 

https://app.qbo.intuit.com/app/error?errorCode=COMPANY_DISABLED

 

The page says:

 

Something's not right. Try again.
If the issue persists, contact us.

 

This issue started on June 1st around midday.

 

I called the support line and after a while on the phone with them, they said there was a database issue with my account and they were opening a ticket to work on it.

 

They sent me an email with a case number and investigation number the same day. When I call in, they tell me that the techs are looking into it and it has the highest priority ticket in their system.

 

However, it is now June 6th (almost June 7) and my entire company still has no access to our books. 

2 replies

K
Kurt_M
June 7, 2023

Hi there, @pallefly.

 

I do recognize the urgency of this matter, and I'm here to ensure we're doing our best here on our end. Upon checking here on the system, the investigation is still ongoing. Our team is doing its best to determine the root cause of the problem and provide you with an accurate resolution to get this sorted out as soon as possible. Rest assured. You're the first one to receive an email if there's an update.

 

Moreover, I've got this article to help you manage your company information inside QBO: Edit company settings in QuickBooks Online.

 

@pallefly, I appreciate you for visiting the Community space today. Know that we've got your back if you have any additional QuickBooks-related queries or need assistance performing a task inside the program. Stay safe, and have a good one!

P
palleflyAuthor
June 7, 2023

@Kurt_M 

Dear QuickBooks Support,

 

Thank you for your response and for acknowledging the urgency of my issue. I appreciate the update on the ongoing investigation and the assurance that your team is actively working on determining the root cause of the problem.

 

While I understand that these issues can sometimes take time to resolve, it has been several days since my company lost access to our books. The lack of access is causing significant inconvenience and disruption to our operations. It is crucial for us to regain access as soon as possible to continue with our business activities.

 

I kindly request that you provide me with any further updates or progress regarding the investigation. It would be helpful to have an estimated timeline for when this issue will be resolved. Prompt communication and resolution are essential to ensure the smooth running of our company.

In the meantime, I have reviewed the article you shared on managing company settings in QuickBooks Online. While it provides useful information, unfortunately, it doesn't address the current issue of being unable to access our account.

 

I sincerely appreciate your assistance and support thus far. Please prioritize the resolution of this matter, and I look forward to receiving an email update as soon as there is progress or a resolution.

Thank you for your attention to this matter.

 

Best regards, Jack Sasson

A
Aakkee
January 16, 2024

Was this issue ever resolved? I am having the same issue and don't know what to do.

 

Please help! 

C
CamelleT
January 16, 2024

Welcome to the Community space, Aakkee.

 

To better assist you, may I know what specific issue you're referring to? This way, we'll be able to address your concern and provide you a resolution.

 

We'll wait for your response. Have a great day!

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