Skip to main content
N
nlreed725
October 18, 2024
Question

Unable to add inventory

  • October 18, 2024
  • 1 reply
  • 0 views

When trying to add inventory items I receive an error message at the top of the page that says:

 

We couldn't save your item.

To access this, sign in again or contact an administrator.
 
We have Quickbooks Online the desktop app. My permissions level shows that it should allow me access to add/delete/update inventory items as needed. I've tried logging out and back in, restarting my computer, changing the item name/sku numbers. There are no required boxes that are being left unfilled.

1 reply

L
LollyNino_C
October 18, 2024

Hi @nlreed725! It can be tough to face these challenges, and your efforts in troubleshooting are commendable. Let’s connect you with the best support available to help get everything back on track!

 

Since you’ve already tried some basic troubleshooting for the error while adding inventory items, I recommend reaching out to our customer support team. They can set up a secure screen-sharing session to help identify the issue and reopen the investigation if needed.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the (?) Help.
  3. Use the search field to enter your inquiry and search for Help articles.
  4. Select Contact Us, then select a topic to connect with the right expert.

 

If you're on the Plus, Essentials, or Simple Start plans, our support hours are Monday through Friday from 6 AM to 6 PM PT. For Advanced subscription users, support is available Monday through Friday from 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT.

 

Additionally, you can use reports to gain insights into the items you buy and sell, as well as the status of your inventory. Check out this article for complete guidelines: Use reports to see your sales and inventory status.

 

If you need further assistance with your inventory items, please feel free to reply below. We’re always here and happy to help with your queries. Have a great day!

Terms & ConditionsAccessibility statement