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C
cmorrison-rvshar
June 2, 2023
Question

Unable to export to Google Sheet

  • June 2, 2023
  • 1 reply
  • 0 views

I am trying to export a Profit and Loss report to google sheets. When I select the export to google sheet option from the P&L report, I've followed the steps and "Allowed" Intuit permission to export data to Google. After thinking for a minute, I get an error message that "There was a problem connecting. Go back and try again."

 

I've gone through the normal troubleshooting steps (clear browser history, cookies, use incognito window, etc) and continue to encounter the issue. 

 

This is the first time I've tried to setup the export to sheets function at this company. When I've used the functionality in the past (in a different companies QB) the process noted above would launch a new browser tab with the report. However, what I'm encountering now is that the new browser tab does not launch. Nor is there a prompt in the URL showing that a popup has been blocked. So it seems like maybe this is a browser setting issue?

 

Has anyone experienced a similar issue and have a fix?

1 reply

J
JamesAndrewM
June 2, 2023

I appreciate all the steps you've performed to resolve the issue. 

 

Since the issue persists, I recommend contacting our QuickBooks Online Support Team. It allows them to look into your account and confirm the problem.

 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

 

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

C
cmorrison-rvsharAuthor
June 3, 2023

Hi James, 

I've spoken with two members of the QB online support team and they were not able to provide a solution. So I was hoping that someone in the QB community would have a solution. 

 

Is there someone that from your product or engineering team that could review the issue with me?

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