Unable to log in to Quickbooks

Hello BethB2,

Thanks for chiming in! Let's go ahead and try running QuickBooks Desktop as admin. Here's how:

1. Go to the QuickBooks Desktop icon and right-click.
2. Choose the option Run as Administrator. 
3. Accept changes if mentioned and relog back in.

Let me know how that solution goes. However, if it is still not working and you have followed the "I forgot my password" route and the "Automated password reset tools" my colleagues suggested throughout past posts, it would be best to connect with our Support Team. They will be able to launch an investigation or escalate this case.   Since you can't get into your product, we can still help. You can Contact Us through this link or call us at 800-446-8848.

Please know that I'm just a reply away if you have any other questions about this concern or with QuickBooks. I'd be pleased to help you out. Take care and have a good one.

I can see the importance of logging in to your account, @Barbara. I'm here to help ensure you're able to log in to your QuickBooks account.

I'd like to check if you've tried the recommended steps above. If that didn't work, we can proceed with some troubleshooting steps to identify the root cause of the problem.

Firstly, please verify your login credentials. Make sure that you have entered the correct email address and password for your QuickBooks Online account. Pay attention to capitalization, special characters, or spaces in your login details. 

Next, check your internet connection. Ensure that your new computer has a stable and reliable internet connection. You can confirm this by accessing other websites.

It's important to use recommended browsers and keep them updated for optimal compatibility and functionality while accessing QBO. Here are the supported browsers and their latest versions: 

- Google Chrome: version 78 or newer

 - Mozilla Firefox: version 76 or newer 

- Microsoft Edge: version 79 or newer 

- Safari: version 12 or newer (Mac only)

 - Opera: version 68 or newer

 - Samsung: version 10 or newer

I have collected several articles regarding account recovery and ensuring device compatibility with QuickBooks.

• Recover your Intuit Account if you can’t sign in.
• System requirements for QuickBooks Online.

Let me know if you need any further clarification or assistance along the way. I'll be around to help. Take care and stay safe always.

Thanks for joining us here in the Community, Dakota211.

I want to make sure you're able to access your QuickBooks Workforce account.

If you're unable to login due to changes made by your employer I recommend reaching out to let them know you're currently unable to login. Otherwise, here are a few suggestions to troubleshoot Workforce login issues:

• If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
• If you have access to QuickBooks Online, you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your personal email for Workforce.
• Your invite is valid for up to 30 days from when it was sent.  If it’s been longer than 30 days, have your employer send you a new invite. 
• If your employer had to resend your invite, make sure to open the most recent invite.

The following article provides additional info about setting up your QuickBooks Workforce account.

Please drop a comment below if you have any other questions. I'll be here to lend a hand.