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A
afrat240
March 9, 2023
Question

Unable to save changes to estimate, "This account has been deleted"???

  • March 9, 2023
  • 1 reply
  • 0 views

I recently started using QB for our estimates. I have a list of estimates that are still pending, and need to be updated with change requests from the client. However, when I make changes to the estimate and try to save, a red notification at the top appears stating "This account has been deleted" and it prevents me from saving any of the changes I've made.

 

The customer is still active, and the estimate has not been deleted, it's just been sitting in my list in a "pending" status since it was originally created. Why is this happening and what can I do to fix. 

 

The estimate feature just leaves so much to be desired. I like the idea of having an estimate all the way through invoice to payment all in one program, but using the estimate feature has made this nearly impossible so far...

1 reply

M
MirriamM
March 9, 2023

Hi there, @afrat240. Thanks for posting in the Community space and providing a screenshot.

 

You can use a private browser or incognito window to eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If this fixes the issue, close the private window and clear the cache on the regular browser. Otherwise, use other supported browsers to help narrow down the cause of this behavior.

 

However, if you're still getting the same error message, I suggest contacting our Customer Care Team. They have the tools to pull up your account in a secured environment and conduct a screen-sharing session to see your settings and investigate the root of the problem.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

To learn more about converting an estimate to an invoice, updating its status, you can visit the below articles:

 

 

For future reference, check out this article to learn how to receive invoice payment in QuickBooks Online. 

 

Come back to this post if you have other concerns or follow-up questions. I'll be right here to provide further assistance. Have a great day.

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