Unable to save sales receipts
For more than 3 weeks we haven't been able to save sales receipts in Quickbooks Online that were processed as credit card transactions in Quickbooks Payments. This is functionality that we have been using for over a decade, and now it is gone, with no explanation and no help. We are having to keep a side spreadsheet to track the things we need to change. We have chatted and spoken on the phone with several customer service employees, and we just get the runaround. Today, we were hung up on twice while waiting to speak to an "engineer". Our case number was closed back on 4/9/24 even though the issue wasn't resolved, and we were told that it was assigned to an existing investigation on saving sales receipts, INV-102174. We can't seem to get anywhere in talking to someone about the status of the "investigation", by chat and by phone. Apparently we need to talk to the engineer working on the issue, but they will not talk to us. What else can we do?