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Iris70
March 30, 2022
Solved

Unable to send invoices by email after Windows update

  • March 30, 2022
  • 1 reply
  • 0 views

I've been sending invoices through Quickbooks for years. Not sure why I'm suddenly having problems today emailing an invoice to a customer. My password is correct, I tried multiple times. 

 

I don't know if my Windows update is related or not but thought I should mention it. I haven't emailed anything through Quickbooks for over a week so I can't say for sure it's related. 

 

 

 

Best answer by AlcaeusF

Hello @Iris70,

 

Thank you for taking the time to post in the Community. Let me share some updates about this unexpected behavior when sending invoices in QuickBooks Desktop.

 

We've received reports from some users about the exact error message. Our team has not declared a specific time frame for the complete fix, but they're already working on it and conducting a further investigation.

 

Rest assured, we take this case with urgency and high regard. The unexpected behavior you have experienced is expected to be resolved in an upcoming product update.

 

For now, I recommend contacting our QuickBooks Support Team. We'll add you to the list of affected users for the updates via email.

 

You can reach our support team by requesting a callback. Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Select QuickBooks Desktop Help.
  4. Enter your concern, then hit Continue.
  5. Choose Get a callback.

 

For additional reference, you can use the following article to review the settings in the webmail preferences of your QuickBooks: Fix Error: Could not connect to the email server.

 

Drop me a comment below if you're still unable to send invoices or fix the error. I'll be happy to help you some more. 

1 reply

AlcaeusF
AlcaeusFAnswer
March 30, 2022

Hello @Iris70,

 

Thank you for taking the time to post in the Community. Let me share some updates about this unexpected behavior when sending invoices in QuickBooks Desktop.

 

We've received reports from some users about the exact error message. Our team has not declared a specific time frame for the complete fix, but they're already working on it and conducting a further investigation.

 

Rest assured, we take this case with urgency and high regard. The unexpected behavior you have experienced is expected to be resolved in an upcoming product update.

 

For now, I recommend contacting our QuickBooks Support Team. We'll add you to the list of affected users for the updates via email.

 

You can reach our support team by requesting a callback. Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Select QuickBooks Desktop Help.
  4. Enter your concern, then hit Continue.
  5. Choose Get a callback.

 

For additional reference, you can use the following article to review the settings in the webmail preferences of your QuickBooks: Fix Error: Could not connect to the email server.

 

Drop me a comment below if you're still unable to send invoices or fix the error. I'll be happy to help you some more. 

I
Iris70Author
March 30, 2022

Issue resolved! Spoke with a very helpful person today. They told me I needed to use Outlook from now on due to security purposes. I was using "Others"

 

He asked me to go to: 

Edit>Preferences>Send Forms. 

In the Send Forms section, I had to delete the info I had saved, start an Outlook account connected to my business email. All working now! Thank you for suggesting a callback.

G
GebelAlainaM
March 30, 2022

Thanks for the update, @Iris70.
 

We'll be happy to supply you with the necessary information to get you started. Our goal is for you to be able to send invoices by email after the Windows upgrade.


If you have any further questions or require QuickBooks assistance, please contact us. We'll be there for you at all times. Have a fantastic day!

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