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levi-bakernw-gma
September 12, 2024
Question

Unable to set up online payments. Residential Contractor, have tried countless times, no help from customer service. Application denied, each time, no explanation. Help?

  • September 12, 2024
  • 1 reply
  • 0 views
Have reapplied as often as I can. Tried using Square as 3rd party option, it seems to add an extra step for something that should be included with the service I am paying for. I have several peers in the industry, same everything. They are able to process CC's. This is affecting business.... Pls Help....

1 reply

O
On Beta
September 12, 2024

Are you B2B or B2C? You can use a 3rd party payment processor to integrate with QBO.

C
Carneil_C
September 12, 2024

Ensuring you can set up online payments is our top priority, levi-bakernw.

 

I've got the information you need about payment services.

 

In QuickBooks, there are several reasons why you're denied taking online payments. These are:

 

  • Type of products or services you sell.
  • Industries that are categorized as high-risk merchants (for example: firearm sellers, vape and e-cigarette merchants, alcohol, and cigars)
  • Credit history of the QuickBooks Payments primary account owner.

 

You can read through this reference for the acceptable use policy of the payment services: Intuit Payments Inc. Acceptable Use Policy.

 

However, if you need further clarification about restricted business types or activities, feel free to reach out to our Payments Support Team.

 

Alternatively, you can still utilize a third-party payment processor to integrate with QuickBooks Online (QBO) and accept and process online payments.
 

Also, I've attached this handy article to learn more about accepting online payments with QuickBooks Payments: Receive and process payments in QuickBooks Online with QuickBooks Payments.

 

You can drop by this thread again if you have more queries about QB Payments services. I'm determined to help you again. Take care always.

M
MHF2024
September 16, 2024

Hi thank you for your response. Per your suggestion I followed up with the payments support team on Friday.

Our issue is that our subscription billing had expired because the automated payment was declined (our attached payment method had been cancelled due to fraudulent charges on it). So I updated the payment method and our account subscription was restored and paid up (Quickbooks online). After that, my employees are unable to use the new card readers we have. They continue to get an error message saying our subscription is expired. For some reason, the main account admin (me) is able to use the new card readers to accept payments in Quickbooks Gopayment app and our employees are not but they are able to accept them using an old card reader we had. 

The Quickbooks rep I spoke to on the phone suggested that we have the employees remove and reload the app. That did not work though. They said that this is an issue that others are having as well, following a subscription renewal. I hope it gets worked out soon because being limited to one old card reader instead of the three we usually use is squeezing us. 

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