Question

Unable to skip update

Forum|Forum|5 years ago
December 11, 2020
3 replies
0 views

When opening QB 2020 (Pro and Premier) after running the R9 update but before running the R10 update, I get a message indicating how many skips remain. I have a client who skipped three times and the fourth time she tried to open QuickBooks was unable to do so without running the R10 update first. I can't find anything about this in the release notes for either R9 or R10. Is this a new "feature" or is this an old one I just managed not to encounter before?

QuickBooks Desktop

DivinaMercy_N

I've got you covered, @Phyllisj. Here's everything you need to know about QuickBooks updates.

In QuickBooks, you'll see update prompts when there are new important additions included on your software's release version. Just like for Release 10 (R10), there is a lot of new features update happen which requires you to update the QuickBooks first before opening the company file. For more info, please see this article: Release notes for QuickBooks Desktop 2020.

You can also head to the Update QuickBooks Desktop to the latest release page if in case you want QuickBooks to be automatically updated. With this, QuickBooks will automatically download and installs the latest updates when they're released.

Keep me posted here if you have further concerns about updating your QuickBooks. I want to ensure your success. Thanks for coming to the Community and take care.

PhyllisjAuthor

Thank you, but this doesn't answer the question. Both my client and I wanted to skip the update. There can be a lot of valid reasons to skip the update a few times before running it. But in both our cases we got warnings that we had a limited number of times we would be able to skip the update. My client apparently exceeded that limit and was unable to open QuickBooks at all until she ran the update.

My concern is, when did this start happening? I'd never noticed it before so I assume it started with R9 (since we were both updating to R10) but it might be older than that and I just never encountered it before.

That asked, i now have another question. Is there a setting I can access to turn this off? When QB is on a terminal server and the update requires a reboot, it is not possible to run the update except at specific scheduled times and this feature can cause substantial difficulties.

K_Siman

Hello @Phyllisj! I'm glad to see you in the Community today. :)

This is a new feature with updates in QuickBooks Desktop. I know it can be frustrating to run updates during your workday, but we have found there to be many issues that come from postponing updates for long periods of time. This feature is to keep everyone's accounts operating efficiently and with fewer bugs.

I'm more than happy to give your feedback to our developers though and if you have any more questions, please feel free to reply to this post. All of us here are happy to help!

D

DennisFunk

This issue still exists. The update is required to open QBs. When trying to update get error messages, therefore unable to update. This results in eliminating access to QBs. A program that has been paid for and now locked out of because of an update.

Support got it running again on one day, but the next day the issue returned. Contacting support again, their solutions was to upgrade windows or QBs. It is like I'm being held hostage.

Fiat Lux - ASIA

@DennisFunk wrote:
Contacting support again, their solutions was to upgrade windows or QBs. It is like I'm being held hostage.

@DennisFunk

Which QBD year version do you have?

H

Hcoffin

Wondering if you ever received a solution to this issue. I have the same issue QB did a update to my account and told be to resync license but that solution did not work now I am outside support hours. Thanks

Fiat Lux - ASIA

@Hcoffin

Which QBD year version do you have? Can you access your CAMPS as Primary Contact and find your license code there?

G

GlinetteC

Hello there, Hcoffin.

You can access CAMPs as the primary admin to get and re-sync your license. Let me show you how:

Sign in to camps.intuit.com. Or learn more about signing in.
Find your app or subscription in the Products & Services list.
By selecting your product, you can see your license and product number, user limit, payroll service key, etc.

You can check these resources about handling business information and other tasks:

Feel free to leave a response below. We are always available to help. Have a great day.

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