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newbritg
February 28, 2019
Question

Unapplied Cash Payment Income

  • February 28, 2019
  • 2 replies
  • 0 views

I have Quickbooks Desktop Pro 2018. i'm showing at least 10 clients with unapplied payments  in the income tracker section of the software but under status is says paid.  How do i get rid of this please?

2 replies

PreciousB
PreciousB
March 1, 2019

Hello newbritg,

 

I can help you remove the Unapplied Payments in the Income Tracker of QuickBooks Desktop.

 

Unapplied Payments occur if invoices has been deleted, customer's overpaid or they aren't applied to an invoice. They will always show as Paid. To remove these transaction, you can apply it to the open invoices.

 

Let me show you how:

  1. Choose Customers, then select Receive Payments.
  2. Choose your desired customer. You'll see the amount of the credit included in the Existing Credits field and the refund check at the bottom section of the window.
  3. Select the Apply Existing hyperlink (refer to the screenshot below).
  4. Enter the amount in the Payment column, if not already entered by QuickBooks, then select OK .

 

Once you've applied the Unapplied Payments, they will no longer show in the Income Tracker screen.

 

That should answer your question. If you have any questions or clarifications about QuickBooks, please leave a comment below. Have a good one.

N
newbritgAuthor
March 1, 2019

Thank you for your assistance. Very much appreciated.

W
wdjasi
August 17, 2022

I have the same problem of old customers showing up on the income tracker screen as PAID but UNAPPLIED.  When digging into them, I noticed that they are cases where the customer overpaid and it was refunded using the CREDIT CARD REFUND option.  When I go into the customer receive payment screen, there is nothing showing available because the refund has been matched to the overpayment.  Wondering how I clear these up and avoid creating more in the future?  Thanks!

A
AileneA
August 17, 2022

Hello, wdjasi. 

 

I'm here to guide you on how to record these transactions in QuickBooks Desktop.  

 

Normally, when you create credit, you have the option to apply this to an open invoice. If this is not the case on your part, let's check the customer where you record the credits. Also, this credit must not be applied to other customers. 

 

Here's how:  

 

  1. Go to the Customers menu, and click Create Credit Memos/Refunds.
  2. From the Customer:Job drop-down, choose your customer.
  3. Enter the items you're giving credit for, then click Save & Close.
  4. In the Available Credit window, select Apply to an invoice.
  5. Select an invoice you want to apply this credit to.

 

For more information, feel free to check out this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

Furthermore, I'll be adding these articles to guide you handle customer payments in QBDT:  

 

 

Also to avoid this in the future, we can set your payment preference. QuickBooks has automatically applying for payments. 

 

  1. From the Edit menu, select Preferences.
  2. On the left pane, choose Payments then go to the Company Preferences tab.
  3. On the Receive Payments section, check or uncheck the Automatically apply for payments as preferred. 

 

Let me know in the comments below if you have other concerns about handling overpayment transactions in QBDT. I'll be glad to help. Take care always.

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