Unapplied customer payments and credits

Let me help you with your unapplied payments and credits, @JUST23.

The option to resolve your unapplied payments and credits by batch is unavailable. You'll need to apply those credits manually since it's not possible for the payments and credits to be higher than the actual invoice amount.

For the remaining credits, you can apply them to the future invoices of your customers. Just apply the credit memo in the invoice form by selecting the Apply Credits button. Then, use the Receive Payments feature to pay the remaining balance. Let me guide you on how:

1. In your QBDT account, click the Customers tab.
2. Next, look for the specific customer. Then, find and open the invoice.
3. Once opened, select the Apply Credits button located at the top left part of the screen.
4. Under the Credits section, select the credits you need to apply. Click Done.
5. After that, select the Received Payments option to pay the remaining balance.
6. From the Payment column, enter the amount.
7. Choose Save and Close.

For other ways to handle customer credits, open this link: Give your customer a credit or refund in QuickBooks Desktop for Windows.

I'm also adding this article with the topics you can use when recording common customer transactions in QBDT: The Customer Transaction Workflows in QuickBooks Desktop.

It will always be my pleasure to help if you have additional questions about handling customer credit or anything else related to QuickBooks. Stay safe.