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9341452166167390
May 10, 2024
Question

Unauthorized access to QB online

  • May 10, 2024
  • 1 reply
  • 0 views

I converted from Desktop to Online about one month ago.  I just received several emails from QB telling me that access to my account by a third party has been removed.  I didn't recognize the name of this company and had only invited my accountant and a partner to my account.

I searched the name of the company and they are a QB reseller.  I am awaiting a return phone call from them but the receptionist indicated that they do work for QB.  She also indicated they get a lot of these calls?

I am thinking that perhaps they were involved in helping with the migration of my data to QB online.

If they were involved in the migration that would be OK but you'd think they would let me know ahead of time.  If not, then we have a problem.

 

    1 reply

    Candice C
    Candice C
    May 10, 2024

    Good afternoon, @9341452166167390. 

     

    I appreciate you reaching out to the Community with your concerns. We're always here to make sure that your account is secure and you have your privacy as a customer with QuickBooks Online. 

     

    Can you provide me with the third-party's name that was brought up? 

     

    This will help us determine if we need to do some further digging on how they had access to your account or a quick answer of your business. I'll be waiting for your response! 

    9
    9341452166167390Author
    May 12, 2024

    Mendelson Consulting 

    L
    LollyNino_C
    May 12, 2024

    Thank you for posting here in the Community and bringing this matter to our attention, @9341452166167390.

     

    We wouldn't want you to go through this kind of event. Let me guide you to the appropriate support group to address this matter promptly.

     

    Since the Community is a public forum, we're unable to share and view any confidential data. Thus, I recommend contacting our QuickBooks Online (QBO) Care Team so they can conduct further investigation. Rest assured, they possess the necessary tools to check your account information and thoroughly investigate this matter.

     

    Here's how to get the support details:

     

    1. In your company, tap the Help icon in the upper right to display the support window.
    2. Go to the Assistant tab and enter a brief description of your concern in the Type Something bar.
    3. Press the Get help from a human link to see the support options.
    4. Choose Chat to initiate a conversation or Callback to speak with an agent.

     

    Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

     

    I've also included a detailed resource on how you can handle your accounts: Manage billing, payment, and subscription info in QuickBooks Online.

     

    Feel free to click the Reply button if you have any other concerns or questions about managing data in QuickBooks. Assistance is just a post away. You have a good one.

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