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CPAAdmin
March 27, 2024
Question

Unethical sales people:

  • March 27, 2024
  • 1 reply
  • 0 views

Just wanted other users to see this.  Our office has a client who called to get help upgrading Desktop 23 Pro to 24.  She was told they didn't make a 2024 version, and the only way she could keep her information would be to upgrade to "Enterprise Gold" at three times the price.  She was lied to and taken advantage of, and called us in tears once she realized what happened.  I tried to report it to the fake "help" online chat, but got the usual nothing that their "tech support" has become.  

 

This company has a long history of hating its customers, but now it's going out of its way to take advantage of older users with little computer knowledge.  I've never dealt with a company that treated its paying customers like such garbage and acted so surprised when it gets pointed out.  

 

 

    1 reply

    4
    4Gal
    March 27, 2024

    Your client has QB Desktop 2023. Why did she need to upgrade to QB Desktop 2024?

    G
    GebelAlainaM
    March 27, 2024

    Hello there, @CPAAdmin.

     

    Thank you for bringing this to our attention, and I understand how you feel about your experience with the sales support. I'll ensure to take this note to help improve your experience. Let me share and clarify some details about upgrading from QuickBooks Desktop Pro 2023.

     

    We've decided to stop selling several products to the new US subscribers after July 31, 2024. These products are the following:

     

    •  QuickBooks Desktop Pro Plus
    • QuickBooks Desktop Premier Plus
    • QuickBooks Desktop Mac Plus
    • QuickBooks Desktop Enhanced Payroll

     

    However, these changes don't impact existing subscribers. Existing QuickBooks Desktop Plus and Desktop Payroll subscribers can continue to renew their subscriptions after July 31, 2024.

     

    QuickBooks Enterprise is not affected by QuickBooks Desktop announcement for new customers after July 31, 2024. So, for customers wishing to purchase QuickBooks Desktop software after July 31, 2024, QuickBooks Enterprise will be our Desktop accounting solution.

     

    To learn more about the stop-selling concern of QuickBooks Desktop, check out this article: Can't buy QuickBooks Desktop as a new US subscriber.

     

    Moreover, since discussing more about the plans and pricing of our products may include some sensitive information, I suggest contacting our QuickBooks Support Team. They can handle this type of concern.

     

    Feel free to get back to us if you have other QuickBooks-related concerns. I'm always here to assist you. 

     

    C
    CPAAdminAuthor
    March 27, 2024

    Thanks.  That was not helpful at all.  You copied and pasted something that had almost nothing to do with what I said.  

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