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October 19, 2024
Question

Unexpected user error. ( -10601 ) I received this error on two different computers so I do not think it is the computer, any thoughts?

  • October 19, 2024
  • 1 reply
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what is a Unexpected user error. ( -10601 )?

1 reply

October 19, 2024

You'll encounter this error message when your browser's data is overloaded, @info2060. To resolve this, we can perform some troubleshooting steps to ensure you can continue using your QuickBooks account without interruption. 

 

Before we proceed, can you please share the steps you were taking when you encountered the message? This information will help us identify the best approach to resolve the issue. 

 

To start, we can check if the problem is related to your browser. An overloaded cache may interfere with QuickBooks operations and affect performance. With that, you can consider opening your account using an incognito window. 

 

You can use these shortcut keys to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once there, access your QuickBooks account. If this works, you may proceed with clearing your browser's history and cached. Additionally, you may consider using a supported browser to maximize your QuickBooks activities.

 

Moreover, you can check out this article if you want to get an overview of your business flow seamlessly: Run a report in QuickBooks Online.

 

You can leave a comment below if you need further help about the error message you've encountered. We'll be around to help you anytime.