unprompted payment notices

I can help you fix payment reminders to avoid this from happening again, Chip. With these guidelines, we can ensure your customer won’t get confused with any prompts or reminders regarding invoice payments.

Before anything else, would you mind elaborating on your statement, particularly with days? Are you referring to the number of days your customer should get a reminder after the invoice creation? It is to make sure we can address this part of your query and sort everything in a clean slate.

On the other hand, QuickBooks has an option that allows users to send reminders automatically to customers when their invoices are or are soon to be overdue. With this, we can check a part of your settings to verify if there’s one created causing your customers to receive those reminders. I’ll show you how:

1. Go to the Gear icon and select Account and Settings.
2. Select the Sales tab.
3. In the Reminders section, tap Edit.
4. See if the Automatic invoice reminders are turned on. If you so, you can switch it off, or change the reminder setup.
5. After that, click Done.

This should stop the application from automatically sending reminders to your clients. Furthermore, you can mark them paid, once you receive the actual payment to keep your records accurate. Here’s an article you can refer to for complete guidelines: Record invoice payments in QuickBooks Online.

Always keep in mind that the Community is here to support you whenever you need help with managing QuickBooks tasks. You can use the Reply button to share your concerns and seek guidance. Have a great day!