Skip to main content
M
martasudol
October 20, 2022
Solved

Unrecoverable error in QuickBooks 2022 desktop

  • October 20, 2022
  • 2 replies
  • 0 views

Operating on QB desktop Premier Accountant 2022.

I have had 3 different clients with different versions of 2022 send me a backup or accountant's copy that when I restore/convert I get an error message every time stating unrecoverable error and then when I close out of it the file just crashes and closes. IS ANYONE ELSE HAVING THIS PROBLEM?! 

I have reached out and asked all 3 of them to verify their data and rebuild their data and it runs through with no problems. I have noticed that all 3 also run payroll through their QB. 

Any ideas?? Any solutions?? This is beyond frustrating and QB support is absolutely no help.

    Best answer by Fiat Lux - ASIA

    @martasudol 

    Are your clients using QBD 2022? Can you open their Accountant Copy files on your QBD 2023 Accountant?

    2 replies

    MJoy_D
    MJoy_D
    October 20, 2022

    It's not the kind of experience we want you to have, @martasudol.

     

    I can help you with resolving the unrecoverable error that you're experiencing when converting an Accountant's copy. 

     

    First, ensure that you have all the critical updates needed by the program by updating QuickBooks Desktop to the latest release.

     

    If you're still having an error, remove the Accountant's Copy Restriction, run the Verify and Rebuild tool from your end, and recreate the changes by creating an accountant's copy. 

     

    Follow the steps below:

     

    1. Remove the accountant's copy restriction in the client file.
    2. Manually repair your company file by rebuilding your data.
    3. Create an accountant's copy to recreate changes.

     

    Check out this article for more information about unrecoverable errors that you may encounter and other solutions that you can perform in resolving them: Unrecoverable errors when importing accountant's changes.

     

    You can now convert the accountant’s copy to a working file and then make changes to your client’s books: Use an Accountant's Copy working file in QuickBooks Desktop.

     

    Once you're done, you can now export the accountant's changes (.QBY) and send it back to your client: Export accountant's changes. 

     

    I'm always here if you need further help converting the accountant’s copy to a working file. Let me know in the Reply section below. Enjoy the rest of the week!

      M
      martasudolAuthor
      October 25, 2022

      In my previous post I already said that they did rebuild and verify their data. It does not work. 

      The unrecoverable error continues. 

        T
        TirzahC
        October 25, 2022

        I'll help you fix the unrecoverable error you encountered in QuickBooks Desktop,martasudol.

         

        I appreciate the troubleshooting actions you’ve tried to isolate the issue when you trying to restore Accountant's copy. Meanwhile, these unrecoverable errors are due to various reasons, but the most common are missing Windows or QuickBooks updates, data damage, computer issues, or program code that needs repairing.

         

        If you want to create an Accountant's copy, you'll need to make sure it's compatible with the QuickBooks versions you're using. The customer and accountant should ideally be using the same version or year of QuickBooks Desktop when using the Accountant's Copy feature.

         

        If the issue persists, I highly suggest reaching out to our QuickBooks Support Team. This way, they can further look into this issue and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same.

         

        1. Go to the Help menu.
        2. Pick the QuickBooks Desktop Help option.
        3. Click the Contact Us hyperlink.
        4. Give a brief description of the problem and hit Let's talk.

         

        For additional troubleshooting steps for an Unrecoverable error, we can perform in resolving them: 

         

         

        Keep me posted on how it goes. I'm here to make sure you get all the help you need. Always take care!

          C
          Cheryl94
          August 21, 2023

          Yes!!!! This is happening to me too! It’s frustrating 

          Terms & ConditionsAccessibility statement