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FirstBookkeeper
March 6, 2024
Question

Update Credit Card-- when Wrong Person's Name is in QB

  • March 6, 2024
  • 1 reply
  • 0 views

For FIVE years: I have been my company's QB admin. Prior to that, someone else worked for me. For FIVE years, I have been calling QB Customer Service, trying to remove that former employee. EVERY time, for FIVE years, they have assured me that her name is removed and I am the admin. But her name constantly came up, which is why I kept calling QB customer service. HOWEVER, QB now wants me to update my credit card information. But I cannot, because the first screen it takes me to still shows the former employee's name. After FIVE years of trying to fix this. Now QB says I have until March 24, 2024 to update my credit card information or be locked out of my QB. Did I mention it's been FIVE years? 😉   Please, please help me.  Thanks in advance.

1 reply

I
I used to have an invoices sho
March 6, 2024

Hey there, TheCoolBookkeeper! Let me share with you the simplified steps to remove a former employee or contact from your QuickBooks Desktop account.

 

Notably, if a user no longer needs access to your QuickBooks account, it's important to remove their access to maintain the security of your data.

 

To remove users and contacts through camps.intuit.com in QuickBooks Desktop, you can follow these steps:

 

  1. Sign in to My Account. If you need help signing in, check out My Account: Login help.
  2. On the Manage your QuickBooks page, select the product or service you’d like to manage.
  3. Check if you have the correct account.
  4. Scroll down to the Authorized Users section.
  5. Select the name of the user you need to delete or remove.
  6. Select Remove User. If the user hasn’t taken the action needed in the invitation email, you will see Cancel Invite.
  7. Select Remove.

 

These steps should help you effectively manage and update your authorized users and contacts in QuickBooks Desktop through camps.intuit.com.

 

You can follow the detailed instructions to properly pay your bills in this article: Add, edit, and remove authorized users.

 

Moreover, you can update your user ID and contact info in CAMPS if you're an authorized user. You can't update your name, though. If you need to change your name, the primary contact needs to remove it and send you a new invite with the correct info. If you can’t get a hold of the primary contact, you can submit a contact name change request.

 

Additionally, you might find it helpful to check out these articles to get additional insights and information:

 

 

Please do leave a comment if you require any further help with account management concerns in QuickBooks Desktop. I'll be here checking your post 24/7. Have a great day!

F
FirstBookkeeperAuthor
March 13, 2024

So far, I've not been able to log into my account. The page attempts to load for a few seconds and then goes completely blank. If I hit refresh, it takes me back to the sign in page. :- /

F
FateCandylaneT
March 13, 2024

Thanks for bringing this to our attention, FirstBookkeeper. I'm here to help you access and manage tasks in your account, so you can get back to your business seamlessly.

 

When running QuickBooks Online (QBO) within your regular browser, sometimes stored cache files can cause an interruption while using our features. To help you fix this, let's consider performing some troubleshooting steps to rule out the possibility of a browser issue. I'd recommend opening your QBO account in a private browser. You can refer to these keyboard shortcuts to open one:

 

  • Microsoft Edge: Ctrl + Shift + P
  • Google Chrome: Ctrl + Shift + N
  • Safari: Command + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P

 

If it works without having issues, you can go back to the regular browser and clear its cache to remove the temporary files. You can also consider using other supported browsers to narrow down the problem.

 

However, if the issue persists, you may utilize our QBO test drive and access your account in a private browser. Feel free to visit this link: https://qbo.intuit.com/redir/testdrive. I've got an article that provides detailed step-by-step solutions that help you fix the issue: Fix common sign-in errors in QuickBooks Online.

 

Moreover, you might want to reset or change your username and password directly in the Intuit Account Manager. Please note that your QBO account is connected to all of your Intuit products. Changing your login credentials will also apply to them, including QuickBooks, TurboTax, and Mint. 

 

I'll be always available in this thread if there's anything else you need further assistance with when managing your account. Just keep me posted, and I'll be around to provide additional help. Stay safe and have a great day ahead!

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