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tjohnson15
April 12, 2022
Question

Update Locations for Square App

  • April 12, 2022
  • 1 reply
  • 0 views

I have been using the new Square app to sync Square purchases with QBO. I added a new Square location last week, but the list of locations in the QBO Square App Settings Locations list does not show the new location. In addition, there appears to be no way to add the location to that list. In addition to that, sales from the new location are not getting imported into Square.

1 reply

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ChristineJoieR
April 12, 2022

Hello, @tjohnson15.I'll show you how to update the location in the Square app within QuickBooks Online.

 

Another option is to manually enter the location. After that, see if it's already synced with QuickBooks. 

 

If the issue persists, I recommend contacting our technical support team, as they'll be able to help you with any issues you may have.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Going to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community for help from businesses like yours.

 

Please note that our support team is available M-F from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT.

 

Check out this page for more information on importing Square sales data into QuickBooks Online: Sync Square with QuickBooks Online.

 

Furthermore, I added this article about reconciling an account in QuickBooks Online.

 

Please let me know your thoughts on this matter. I am happy to support you.

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tjohnson15Author
April 12, 2022

You didn't actually tell me how to update the location. Also, the link above is broken and no longer points to a page. The only help I've found on the Connect to Square App tells you how to set it up the first time, not how to update locations once you have it set up and have been using it. 

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TirzahC
April 12, 2022

I can help you figure this out, tjohnson15.

 

The integration between QuickBooks Online and Sync with Square has current limitations. I've listed them down below:

 

  • Import of customer details, such as name or email addresses.
  • Multiple location capability: limited multi-location capability.
  • Summary view of daily transactions: This version automatically imports all daily transactions one-by-one after settlement.

 

Square can connect to only one location at a time, you need to reconnect to it each time you wish to change locations. To ensure the correct mapping of data including the locations, it's best to seek some help from Commerce Sync. They'll be able to walk you through the steps in linking your Square account to QuickBooks Online.

 

Go to the Apps menu, then search and select Square by Commerce Sync. You'll see their contact details in the Contact and Support section.

 

If you wish to know the default account and names that you can use or choose from after setting up your account in Square, you can refer to this article: Sync with Square - Default Accounts and Names.

 

As always, I'm here to answer all your concerns, tjohnson15. Come back to me at any time. Have a great day. 

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