Skip to main content
T
TMut
May 16, 2024
Question

upgrade from 2021 to 2024 issues

  • May 16, 2024
  • 2 replies
  • 0 views

for the last week or more i have been trying to upgrade my desktop pro plus 2021 to 2024 and it shows a white screen and nothing happens.... as of today my subscription expired and still unable to upgrade. although i keep getting information on switching to ONLINE... i dont want online, i want the 2024 desktop version, how do i get it now? my payment for the subscription is scheduled for tomorrow.

2 replies

4
4Gal
May 16, 2024

my payment for the subscription is scheduled for tomorrow.

 

What subscription payment do you mean? How did you purchase a new license of QB Desktop 2024?

Bryan_M
Bryan_M
May 16, 2024

Welcome to the Community space, @TMut. 

 

I see that upgrading your QuickBooks Desktop (QBDT) Pro Plus 2021 to the latest one is working best for you rather than going Online. No worries, I'm here to help you upgrade your subscription so you can continue your daily business routines.

 

Since you don't see any messages to update your subscription, let's change your one-time message prompts option. It will refresh the app system and display a pop-up message to upgrade your subscription.

 

Here's how:

 

  1. Move your cursor to the Edit section and pick Preferences.
  2. Select General. Then, My Preferences.
  3. Click the Bring back all one-time messages. Tap, OK.
  4. Close your QuickBooks and open it again. You'll then see a prompt to upgrade the subscription.

 

Check out this article for more info: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

 

If you want to ensure that your file is updated to the new subscription, you can read this article: Update your company files to a new version of QuickBooks Desktop.

 

I'll always be here willing to lend a hand if you have additional subscription questions. Keep safe, and have a good one.

Terms & ConditionsAccessibility statement