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vintageslots
February 28, 2024
Question

Upgrading from a qb2019 to 2024 Mac Desktop

  • February 28, 2024
  • 2 replies
  • 0 views

I just installed quickbooks for Mac desktop (2024).

I want to load a company that was using QB for Mac 2019.

When I open the .qb2019 file it appears to convert it fine but then it asks for Administrator Password.

I don't think I had one back in 2019 and when I enter the Administrator password that I have set it does not like it.

The Mac that it was on is long gone and all I have is the .qb2019 file.

Any suggestions on how I can do this?

2 replies

A
Archie_B
February 28, 2024

Hi there, 

I understand that you are trying to upgrade from QuickBooks for Mac 2019 to QuickBooks for Mac 2024 and are encountering an issue with the admin login in QuickBooks Desktop for Mac. Allow me to help so you can access your company file in the new version.

 

If you forgot to set or forgot the password for your admin access, you can easily reset your admin password.

 

Here's how:

 

  1. In the Password field, click on the lock 🔒 icon. You’ll see a pop-up menu listing recovery email addresses.
  2. Choose an email address you have access to, then select OK.
  3. You’ll get an email from QuickBooks that will guide you through creating a new admin password.

 

I've also added this article if you have a non-admin user who also needs to reset a password: Reset your password for QuickBooks Desktop for Mac.

 

For more related topics and articles on managing data and security, you can visit this link: Data and Security.

 

Let me know if you still need assistance or have other concerns about managing users and logins. I'll be happy to help.

V
vintageslotsAuthor
February 28, 2024

I tried that. Since I am using an evaluation of QB2024 for Mac I don't have a license key and that is required to reset the password.

JaeAnnC
JaeAnnC
February 28, 2024

Thanks for reaching out to us, @vintageslots. Allow me to route you in the right direction so you can reset your password in QuickBooks Desktop (QBDT) Mac. 

 

I appreciate you for following the steps provided by my colleague above. Since the Community is a public forum, I recommend reaching out to our customer support team. They are equipped with the necessary tools to reset your QBDT administrator password on your behalf. To do that:

 

  1. Go to the Help menu and click QuickBooks Help.
  2. Select Contact Us.
  3. Provide a brief description of your concern, and click Continue.
  4. Log in to your Intuit account, select Continue, then Continue with my account.
  5. Enter the single-use code you received in your email and hit Continue.
  6. Choose between Chat with us or Have us call you.

 

Moreover, you can use the multiuser mode in QBDT Mac to let multiple users work on a company file simultaneously from different workstations. 

 

Let me know if you have other concerns about resetting the password in your new QBDT Mac. The Community is here to assist you all the way. Stay safe, and have a great day ahead.

4
4Gal
February 28, 2024

@vintageslots 

Another option, purchase a 3rd party password removal service.

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