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January 21, 2025
Question

US Rep

  • January 21, 2025
  • 1 reply
  • 0 views

How can I speak to a USA rep who can understand? I have hearing loss and find it very hard to understand agents in overseas call centers.

 

1 reply

January 21, 2025

We appreciate you bringing your concern about the communication difficulties with our international agents to our attention, Jamc199. We want to ensure you feel comfortable and understood when seeking assistance.

 

While our QuickBooks support team primarily consists of highly trained international experts, we recognize your preference for speaking with a USA-based representative for clearer communication.

 

We are here to help you directly with any issues you may have by utilizing our Community page to post specific questions, where our team or experienced users can offer guidance.

 

Our Chat support is another helpful option, allowing you to communicate in writing at your own pace.

 

Here's how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue, then select Chat for real-time assistance.

 

Additionally, you might find the following resources helpful, as they offer tailored insights and guidance for tax filing:

 

 

Furthermore, you may want to explore QuickBooks Live Bookkeeping to streamline your accounting processes, ensure accuracy in your financial records, and provide expert support, allowing you to focus more on growing your business.

 

Please let me know how you would like to proceed or if there is anything you need help with. I look forward to resolving your QuickBooks concerns to your satisfaction.