Using QB self employed for years,no problem now I’ve been hoaxed into paying for online essentials and impossible to talk to an agent for help

I want to make sure you're only using and paying for the services you need, and that your billing issues are resolved promptly, Nexus.

Account-related matters like payments, billing, and subscriptions, need careful attention since they involve accessing your account. With that said, I recommend contacting our QuickBooks Online (QBO) Care Team for further assistance. They'll review your subscriptions and explain in detail regarding your QuickBooks Online (QBO) Essentials account. Then, inform our specialists which QuickBooks product you’d like to keep.

Follow these steps to contact us:

1. Press the Help icon in the upper right of your company to display the support window.
2. In the Search tab, enter a brief description of your concern in the field box and click the Contact Us button to view the support options.
3. Choose Chat to initiate a conversation and Callback to speak with an agent.
   
   

Browse this link to learn the support hours: QuickBooks Online Support.

In case you need help with updating your billing information or accessing your payment history, open each link below for detailed instructions:

• View your QuickBooks Online payment history
• Manage billing, payment, and subscription info in QuickBooks Online
  
  

Stay in touch if you have other QuickBooks concerns or guidance completing a specific task in the program. We'll get back to ensure you're fully supported.