Skip to main content
K
kimichap
September 19, 2023
Solved

Vendor pdf attachments

  • September 19, 2023
  • 1 reply
  • 0 views

I recently switched my QB desktop to a new computer.  I backed up my QB file to an external drive before I moved to the new computer.  I noticed that my pdf attachments are no longer on my vendor file.  How do I get my pdf attachments back for my vendors?  I have hundreds of vendors and would hate to have to scan and attach all of those documents 😫

    Best answer by AileneA

    Hello, kimichap. 

     

    Let me share some insight as to why the attached document you've backed up is missing. 

     

    At this time, QuickBooks backup functionality does not include Attached Documents. We advise our users to manually back up the Attach folder, which can be found in the same location as your QuickBooks company file. 

     

    In your situation, I suggest you paste the Attach folder into the same location as your restored company file. This should ensure that all the relevant attachments are available and accessible for your records. 

     

    Here's how:

     

    1. Open the location where your company file is stored and open the Attach folder.
    2. Open the folder with the OLD company file name.
    3. Copy and paste the Inbox folder's contents into the folder's Inbox sub-folder with the new company file name.
    4. Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
    5. From the QuickBooks Company menu, select Documents, then Repair Attached Documents Links.
    6. Select Repair Links.

     

    I found this helpful article that might be able to help you out. It discusses what to do if your attached documents go missing in QuickBooks Desktop:  QuickBooks Document Center: FAQs and common issues. 

     

    Let me know if you need any further assistance with this or any other related matter. I am always here to help you out in any way I can. Have a great day!

    1 reply

    OnTrack Team
    OnTrack Team
    September 19, 2023

    @kimichap,

     

    QuickBooks stores the attachment files in a separate subfolder called 'Attach' within the same folder of the QBW file.

     

    • From the original computer find the Attach folder in the same folder as the QB company file.
    • Within the Attach folder there would be a subfolder with the same name as your QBW file.
    • You need to copy that folder (including all its subfolders) to the new computer.
    • On the new computer, in the folder where you placed the QBW file, create a new folder 'Attach'.
    • Paste the folder you copied in there.
    • It is crucial that the subfolder in the 'Attach' folder is named identical to the QBW file (in case you renamed the QBW file.)
    • Then go to any transaction where attachments are possible.
    • Click Attach File > Doc Center > Files Missing? > Repair Links.
    • Attachments should now be there again.

     

    Let me know if this helps.

     

    - - - -

    About OnTrack:

    A
    AileneAAnswer
    September 19, 2023

    Hello, kimichap. 

     

    Let me share some insight as to why the attached document you've backed up is missing. 

     

    At this time, QuickBooks backup functionality does not include Attached Documents. We advise our users to manually back up the Attach folder, which can be found in the same location as your QuickBooks company file. 

     

    In your situation, I suggest you paste the Attach folder into the same location as your restored company file. This should ensure that all the relevant attachments are available and accessible for your records. 

     

    Here's how:

     

    1. Open the location where your company file is stored and open the Attach folder.
    2. Open the folder with the OLD company file name.
    3. Copy and paste the Inbox folder's contents into the folder's Inbox sub-folder with the new company file name.
    4. Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
    5. From the QuickBooks Company menu, select Documents, then Repair Attached Documents Links.
    6. Select Repair Links.

     

    I found this helpful article that might be able to help you out. It discusses what to do if your attached documents go missing in QuickBooks Desktop:  QuickBooks Document Center: FAQs and common issues. 

     

    Let me know if you need any further assistance with this or any other related matter. I am always here to help you out in any way I can. Have a great day!

    Terms & ConditionsAccessibility statement