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DiaA1
July 10, 2020
Solved

Vendor refund

  • July 10, 2020
  • 3 replies
  • 0 views

I carefully read article: 185971

"...Record a Bill Credit for the refunded amount:

  1. From the Vendors menu, select Enter Bills.
  2. Select the Credit radio button to account for the return of goods."

Please tell me where can I fill Credit radio button????
Can you share screen or else? Checked everywhere in the bill 

Best answer by BettyJaneB

Glad to have you back, @DiaA1.

 

Allow me to share some clarifications regarding the availability Credit radio button in QuickBooks.

 

As mentioned by Rustler above, the Credit radio button can be found in the Desktop version of QuickBooks (QBDT). QBO and QBDT are two different platforms. 

 

QuickBooks Online is the current version that you're using. Whereas, QuickBooks Desktop is a one-time purchase accounting software to be installed on your office desktop computer.

 

To record vendors' refund in QBO, you may follow these steps:

  1. Press on the + New button at the left pane.
  2. Select on Vendor credit.
  3. In the Vendor drop-down, choose your vendor.
  4. Depending on how you record purchases with this vendor, enter the Category details or Item details. Usually, this is the category, product, or service you’re getting a credit for.
  5. Hit on Save and close.

After that, you can now deposit the amount and use the Pay Bills to connect the bank deposit to the vendor credit. Here's a link that contains all the details about this process: Learn how to record a refund from a vendor in QuickBooks Online.

 

For your reference, I'm also adding this article that you can visit about entering a vendor credit and applying them to your transactions: Enter vendor credits and refunds in QuickBooks Online.

 

I'll be right here to help you if you have any other questions or concerns. I'll make sure you're all set. Have a lovely day!

3 replies

Rustler
Rustler
July 10, 2020

that article is for desktop only, QBO is different

 

If you got a refund (check or CC credit)  and did not enter a vendor credit then just deposit the check and use Other Income as the source account for the deposit

 

If you have a vendor credit already and the refund is for that, then deposit the refund and use accounts payable with the vendor name as the source account for the deposit, then open pay bills, select the "bill" the deposit made and apply the credit, save.

D
DiaA1Author
July 13, 2020

I also downloaded latest desktop version
Please help me to find button

 

 

    BettyJaneB
    BettyJaneBAnswer
    July 13, 2020

    Glad to have you back, @DiaA1.

     

    Allow me to share some clarifications regarding the availability Credit radio button in QuickBooks.

     

    As mentioned by Rustler above, the Credit radio button can be found in the Desktop version of QuickBooks (QBDT). QBO and QBDT are two different platforms. 

     

    QuickBooks Online is the current version that you're using. Whereas, QuickBooks Desktop is a one-time purchase accounting software to be installed on your office desktop computer.

     

    To record vendors' refund in QBO, you may follow these steps:

    1. Press on the + New button at the left pane.
    2. Select on Vendor credit.
    3. In the Vendor drop-down, choose your vendor.
    4. Depending on how you record purchases with this vendor, enter the Category details or Item details. Usually, this is the category, product, or service you’re getting a credit for.
    5. Hit on Save and close.

    After that, you can now deposit the amount and use the Pay Bills to connect the bank deposit to the vendor credit. Here's a link that contains all the details about this process: Learn how to record a refund from a vendor in QuickBooks Online.

     

    For your reference, I'm also adding this article that you can visit about entering a vendor credit and applying them to your transactions: Enter vendor credits and refunds in QuickBooks Online.

     

    I'll be right here to help you if you have any other questions or concerns. I'll make sure you're all set. Have a lovely day!

    C
    cjd1111
    June 30, 2021

    Help!

    I'm following these instructions but when I get to step 2, I can't seem to find an option to select 'Accounts Payable'

     

    https://quickbooks.intuit.com/learn-support/en-us/vendor-credits/enter-a-refund-from-a-vendor/00/335902/message-id/5474

     

    Any ideas?

    LieraMarie_A
    LieraMarie_A
    June 30, 2021

    I'm determined to ensure you can continue the steps in recording a refund, @cjd1111.

     

    To select the Accounts Payable account, simply click the drop-down list under the Account column. See the screenshot below.

     

    Additionally, you can also apply credits toward any open or future bill. Refer to this article: Enter a credit from a vendor.

     

    Get back to me if you have other concerns about applying vendor credits. I'll be around to answer them all for you. Keep safe and have a good one!

    C
    cjd1111
    July 1, 2021

    hi @LieraMarie_A 

    I don't have an Accounts Payable option in the drop down menu - see screen shot.

    S
    stevecunni
    October 4, 2021

    I cannot find this choice either.  Can someone provide some insight?  I am using QB 2019 for Mac Desktop, V18.0.10 R11.

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