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D
DB Electric
March 14, 2024
Question

Vendor's Invoice Numbers Missing From Payment Records

  • March 14, 2024
  • 1 reply
  • 0 views

Why are all the invoice numbers linked to our material orders being replaced with sequential numbers like 1, 2, 3, etc.? We rely on invoice numbers for payment, and substituting them with arbitrary sequences creates confusion for reconciling payments. Our national vendors work with various local supply houses and sales representatives, each using unique numbering systems for different locations. Although we're a new company, we have deep roots in the industry, especially through my husband's longstanding relationships with local sales representatives. It's crucial not to disrupt accounting procedures, as any issues could affect these relationships. Is there a setting or report that can accompany our payments to maintain clarity and prevent disruptions?

    1 reply

    J
    JoanaC
    March 15, 2024

    Let me help you find out why your vendor's invoice numbers are changing, @DB Electric. 

     

    When you create a bill for your vendor, the bill number will not be automatically populated. We need to manually enter the bill number, while the invoice will auto-populate based on the last created invoice which is the opposite.

     

    We could check the Audit log to see if someone accidentally changed the bill number. If ever there are no changes happen. I suggest we use incognito mode for basic troubleshooting as it doesn't store short-term data.

     

    To open an incognito window, you can refer to these keyboard shortcuts:

     

    • Google Chrome: Press Crtl+Shift+P
    • Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
    • Safari: Press Command+Shift+N

     

    If you're still having the same result, I suggest utilizing other supported browsers. It will help us identify if the issue is specific to your current browser.

     

    If your correct vendor's invoice number finally shows the format, you want while using the incognito, I suggest returning to your usual browser and clearing its cache and cookies.

     

    Moreover, I would like to share these articles that can help you manage your bills in the future: 

     

    If you still have questions regarding your vendor's invoice number, you can always reply on the thread or create a new post. Have a great one!

     

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