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Sheila69
October 17, 2023
Question

Verification code to log in via text messages. Philippines

  • October 17, 2023
  • 1 reply
  • 0 views

Hi, 

 

This is really frustrating. I have been trying to access our corporate QuickBooks online account. 

I have the email, and the password, even received a verification code via email but I cannot continue because after encoding the code received via email, it still asks for a verification code sent via text messages.

 

What is frustrating is that I did not receive any text from QB. I am very sure that my number is correct because I have been receiving text messages from QB since 2020. 

 

I also tried to ask my colleagues to invite me using their QB account but they cannot do so since they also need to enter the verification code via text surprisingly they also did not receive the text!

 

Imagine the frustration that we need to generate reports but cannot access the QB!

 

Please anyone that has the same issues and was able to solve them. We need to access our account ASAP.

 

 

1 reply

R
ReymondO
October 17, 2023

Hi there, @Sheila69.

 

This isn't the kind of service we'd like to your experience in QuickBooks Online. I understand how frustrating it can be to be unable to access your account.

 

To assist you in verifying your account and accessing QuickBooks, let me provide you with some troubleshooting steps.

 

It may take a few minutes for the verification code to arrive. Here are some options you can try:

 

  • Select the I didn't get a text, I didn't get an email, or I didn't get a phone call link on the sign-in page to request a new code.
  • Ensure that you haven't accidentally blocked the phone number from which we sent the text message. Check your iOS or Android device settings to allow or unblock our number.
  • Keep the window with the code entry form open. Closing the window will invalidate the code, requiring you to start over from the sign-in page to generate a new code.

 

If you've tried all the troubleshooting steps above and still can't access your account, I recommend reaching out to our live chat support. Our experts will be able to assist you further.


Feel free to visit our Account Management page for more tips and resources on managing your security preferences and personal information.

 

If you have any other questions or need further assistance, please leave a comment below, and I'll be more than happy to help you.

B
bryanfallarme
November 19, 2023

This is still an issue until now. Can someone please really look at the issue? This is annoying and the only way I can access QBO Accountant is by using Incognito. WE CAN'T RECEIVE VERIFICATION CODES IN THE PHILIPPINES! The links for " I didn't get a text, I didn't get an email, or I didn't get a phone call" is grayed out so we can't click anything. I already confirmed that my number is correct and it was verified yet your SMS verification code is not working. I also tried voice code, its also not working!

R
Rea_M
November 19, 2023

I'll redirect you to the best help available to prioritize your issue about receiving verification codes to access your QuickBooks Online (QBO) Accountant account, Bryan.

 

Since you're having issues getting verification codes while logging in to your QuickBooks company, I'd recommend contacting our Customer Care team. They can initiate an investigation to have this fixed accordingly. Here's how:

 

  1. Sign in to your QuickBooks company using incognito.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

 

Once everything is all set, you may want to change your email address, user ID, password, and other information for QuickBooks. To guide you on how to do so, you can check out this article: Update your Intuit Account details.

 

We appreciate your patience regarding this matter. Please feel free to get back to us here in the Community if you have other login or account management concerns in QBO. I'm always ready to help.

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