Verification Process for Chat Support Requires SSN?

As a 30 year technologist every single time I try and use QuickBooks support I question whether or not my account information is even safe. Chat takes multiple attempts to actually get someone to connect. They come in....5 minutes later they leave. Then we have to relaunch the chat again. When we get in there instead of actually collecting the verification information needed to verify the account in the FORM...we have to go through a series of questions. Complete disregard for our time as a business owner. I was asked to provide my name, my merchant ID, my EIN, and what is totally unacceptable...my SSN. I have no idea who is seeing this information, but clearly there is many chat services outsourced overseas. It is COMPLETELY unacceptable to request this information to verify an account. Create a support PIN...a passphrase...something else but requesting SSN is just ridiculous. There is just no reason to do this for verification when the account is not linked to a Quickbooks Bank Account.