Question

Verify and Rebuild

Forum|Forum|2 years ago
April 1, 2024
2 replies
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We recently upgraded to Enterprise Desktop and our account balances were incorrect on home page. Also, our unpaid bills report was showing old items as far back as 2019. Per advice from the community, I ran verify and rebuild. After running the first time, still had the problem. Called QB support and an agent had me run it again. After this time, my balances are correct but my unpaid bills report is still showing old items. The agent suggested we just delete the old items, but this could be very time consuming and was wondering if there is something else I could try to get rid of the old bills.

QuickBooks Desktop

MariaSoledadG

Let's make sure to fix your unpaid bills report, Toni.

Technically, the old items appear on the report once you filter the dates to All transactions. You'll have to select the current transactions so it will only show those entries for a specific period. I've added this article for reference:

On the other hand, to ensure we're on the same page, may I know if these old bills you've mentioned are supposed to be recorded in QuickBooks? If so, you can go to the Pay Bills window to settle the payables and clear them in your books or create a credit memo for the vendor and then apply them to clear the old bills.

If it's not supposed to be in your books, you can void or delete the bill. However, I still recommend reaching out to your accountant to help you check if it won't affect the accuracy of your financial data.

Furthermore, learn how you can add or delete columns, and add or remove information on the header and footer. I've added this article for more information: Customize Reports In QuickBooks Desktop.

You can always keep in touch if you have any concerns about unpaid items or deposits. The Community is always here to help.

T

toni1Author

Thank you for your response. The date is set for "today", but we're still getting a lot of old bills. I'm not sure what you mean by "if these old bills you've mentioned should be recorded in Quickbooks". These bills from prior years were recorded in those prior years and those years have been closed out. Not sure if that's what you meant. We will probably have to go into these bills, one by one, and delete them. However, I was hoping there might be a less time consuming way to fix this. It seems crazy that we spend a lot of money to upgrade our Quickbooks software and then have to spend all this time trying to get the our correct info. Thanks again for responding. If you can think of anything else, please advise.