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alexsupertramp
January 31, 2025
Question

Very Slow Performance with Mapped Drive over fqdn vs. ip

  • January 31, 2025
  • 1 reply
  • 0 views

Our Banking Reconciliation process runs excessively slow in a new test environment. We have found that the issue is only happening when a user accesses the company file over a mapped drive with the FQDN (fully qualified domain name). When mapping a drive with the ip address, the process runs normally. Has anyone experienced this, or a similar issue? Thanks in advance.

1 reply

Candice C
Candice C
January 31, 2025

Good afternoon, @alexsupertramp. 

 

Welcome back to the Community! 

 

The best route for your account running slow would be to run a repair on your QuickBooks. Here's how: 

 

  1. Download QuickBooks Tool Hub. 
  2. Run Quick fix my program. 
  3. Run the QuickBooks Install Diagnostic Tool.

 

For more details on these actions, check out this guide: Repair your QuickBooks Desktop. 

 

Feel free to reach back out if you have any other questions. Take care! 

A
alexsupertrampAuthor
February 3, 2025

Hi Candice. Thank you for responding but I don't believe this will be a fix, since the company file is working when accessed over a share via the database server ip address verses it's hostname/dns name. I discovered that the fqdn hostname is required for multi user access from this forum, so i hoped someone else might have a similar answer here.

E
EmaicaD
February 3, 2025

Since you have mentioned sluggish performance with the Fully Qualified Domain Name (FQDN), it's needed to examine the network environment and QuickBooks' capabilities and requirements to ensure optimal performance, Alexsupertramp.

 

To ensure consistent connectivity, please confirm that the FQDN (Fully Qualified Domain Name) resolves accurately to the server's IP address. This can be effectively checked by using networking tools such as nslookup and ping commands, which help diagnose resolution issues and response times.

 

Additionally, please monitor the integrity of the .nd (network data) file. This file contains critical network and multi-user configuration details and needs to accurately reflect the current server information. If some errors are found, it's advisable to delete and recreate the .nd file. QuickBooks is designed to automatically generate a new .nd file once the company file is reopened, ensuring up-to-date and accurate configuration.

 

Furthermore, I'll provide articles for you to learn more about multi-user mode and to map a network drive in QuickBooks Desktop:

 

 

Lastly, if you wish to gain knowledge on how to utilize an internet browser or a remote desktop connection to access QuickBooks Desktop from the comfort of your home or office, you can access this: How to host a QuickBooks Desktop company file.

 

Should you have more questions or require additional assistance with performance with the mapped drive, please reply below at your convenience. I'm here to respond.

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